Patient Performance Specialist

Roles and Responsibilities

Organizational Accountabilities:

• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner

Functional Accountabilities:

• Collect and compile data on patient service performance indicators such as waiting times, appointment delays, and service responsiveness
• Assist in maintaining and updating performance dashboards and reporting tools
• Participate in the analysis of patient satisfaction and operational data to identify service gaps and improvement opportunities
• Collaborate with departments to implement patient service improvement initiatives
• Ensure accurate documentation and reporting of performance metrics in line with regulatory and accreditation standards
• Coordinate periodic performance reviews and provide administrative support for performance-related meetings
• Assist in tracking action plans and follow-up items resulting from performance assessments
• Help ensure alignment of departmental performance targets with hospital-wide patient experience objectives
• Support awareness and training activities related to performance improvement processes
• Contribute to internal audit preparations and compliance with MOH, CBAHI, or JCI standards

• Bachelor’s degree in healthcare administration, Industrial Engineering, Quality, or a related field
• 1–3 years of experience in healthcare quality, performance improvement, or patient experience
• Familiarity with healthcare KPIs, quality frameworks, and patient journey mapping
• Awareness of Saudi healthcare system and regulatory requirements