Patient Relationship Executive (Healthcare / Medical Services)

Job Title: Patient Relationship Executive
Industry: Healthcare / Medical Services

Job Summary:

We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telecalling or patient coordination.

Key Responsibilities:

• Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.
• Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.
• Educate patients about available treatments, diagnostic services, specialties, and other offerings.
• Update and maintain accurate records of patient, follow-ups, and call outcomes using clinic or hospital software.
• Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination.
• Send appointment reminders, payment follow-ups, and reports to patients via call, SMS, or email.
• Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department.
• Assist with basic administrative tasks related to patient handling, call logs, and documentation.

Desired Candidate Profile:

• Minimum 1 year of experience in telecalling, patient coordination, or customer service—preferably in a healthcare or medical setting (clinic, hospital, diagnostic center, etc.).
• Excellent verbal communication skills in English; knowledge of regional languages is a plus.
• Strong interpersonal skills with a patient-centric and polite approach.
• Ability to manage high call volumes, multitask, and stay organized in a fast-paced medical environment.
• Familiarity with electronic health record (EHR) systems, appointment scheduling tools, and medical terminology is a bonus.
• Proficient in MS Office and basic computer operations.

Additional Details:

• Experience Required: 2+ years in Healthcare Telecalling / Patient Support
• Education: Bachelor’s degree preferred (any discipline)
• Shift Timings: 12 Hrs. Rotational or Day Shift (as per operational needs)
• Joining: Immediate joiners will be given preference

Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Application Question(s):

• Are you available for immediate joining?

Experience:

• Healthcare/ Hospital: 1 year (Preferred)

Work Location: In person