Client Relationship Officer

CLIENT RELATION OFFICER

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Handle customer complaints and provide appropriate solutions within agreed timelines.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Build and maintain strong customer relationships.
• Coordinate with internal departments to address customer concerns.
• Identify customer needs and recommend suitable products or services.
• Monitor customer feedback and suggest service improvements.
• Prepare customer service reports and performance metrics.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• 1–3 years of experience in customer service, customer relations, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software and Microsoft Office applications.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused mindset with strong interpersonal skills.

Key Skills

• Customer Service Excellence
• Relationship Management
• Communication Skills
• Complaint Handling
• Problem Solving
• Time Management
• CRM Systems
• Team Collaboration

SALARY : 3000 AED - 4000 AED

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person