Patient-Reported Outcomes (In Hospital)

Key Responsibilities:

• Patient Interaction & Conversion:
• Act as the primary contact person for all OPD and diagnostic patients.
• Approach and counsel patients visiting for consultations, diagnostics, or other services to convert them into inpatients or regular hospital clients.
• Provide information about hospital facilities, consultants, treatment options, and packages.
• Ensure smooth coordination between patients and hospital departments for seamless service delivery.
• Doctor & Referral Development:
• Establish and maintain relationships with doctors and clinics outside the hospital for patient referrals.
• Conduct regular visits to referring doctors to update them about hospital services, consultants, and specialty departments.
• Follow up with referral sources to ensure consistent patient inflow.
• Marketing & Promotion:
• Participate in hospital marketing campaigns, community outreach programs, and health camps.
• Support in developing marketing strategies to increase patient footfall.
• Maintain and update records of daily visits, leads, referrals, and conversions.
• Customer Relationship Management:
• Handle patient feedback, grievances, and suggestions professionally and report to management for resolution.
• Ensure a positive patient experience by providing guidance and support throughout their hospital journey.

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹70,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Provident Fund