Patient Service Representative

This is a full-time on-site role located in Rawalpindi for a Customer Service Specialist at Medsoltech. The Customer Service Representative will handle incoming calls and emails, resolve customer inquiries and issues, provide product and service information, and ensure customer satisfaction.

Responsibilities

• Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally
• Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner
• Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support
• Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system
• Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience
• Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary
• Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs)

Qualifications

• Customer Service Representatives and Customer Support experience
• Skills in Customer Satisfaction and Customer Service
• Knowledge of Customer Experience management
• Excellent verbal and written communication skills
• Proficiency with computer systems
• Previous experience in a similar role is a plus
• High school diploma or equivalent, Bachelor's degree preferred