Client Support Specialist

Job Title: Client Support Specialist
Job Type: Hybrid, Full-Time
Location: Gulberg Greens, Islamabad
Days: Monday to Saturday

Job Overview:
Hashtag Media is a creative digital agency specializing in web design, web development, branding, and digital marketing. We are looking for a Client Support Specialist to manage client communications, respond to queries, and handle our freelance platforms (Upwork, Fiverr). The ideal candidate will be responsible for ensuring smooth interactions with clients, writing tailored proposals, and supporting business growth through excellent client handling.

Key Responsibilities:

• Manage and optimize company-owned Upwork and Fiverr accounts.
• Respond promptly to client messages, queries, and requirements.
• Write personalized, high-converting proposals to potential clients.
• Understand client needs and communicate project details effectively.
• Conduct follow-ups, schedule meetings, and maintain strong client relationships.
• Coordinate with internal teams to ensure seamless on-boarding and project delivery.
• Maintain detailed records of client interactions, bidding activities, and performance reports.
• Support the business development team with research and lead generation.
• Suggest ideas and improvements to enhance client experience.
• Perform other duties relevant to the role as needed.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of proven experience in client handling, freelance platform bidding (Upwork, Fiverr), or business development.
• Strong understanding of web design, development, and branding services.
• Excellent English communication skills (written and verbal).
• Experience in writing customized proposals and directly handling client communication.
• Strong organizational skills and attention to detail.
• Self-motivated, proactive, and target-driven.

What We Offer:

• Competitive fixed salary (based on experience).
• Friendly and professional work environment.
• Opportunities for career growth within the company.

Note: This is a hybrid role, primarily remote, with six working days a week. However, the employee may be required to attend the office as needed or when requested by management.

Interested candidates, please share your resume at career@hashtagmedia.ae

Job Type: Full-time

Pay: From Rs40,000.00 per month

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Islamabad (Preferred)

Work Location: In person