Patient Service Representative

<Job Overview>
The full-time Patient Services Representative serves as a welcoming and professional first point of contact. As part of the team, you will help create a supportive and approachable environment for each patient.

<Responsibilities>

• Greet patients warmly and manage patient check-in and check-out processes with professionalism and efficiency.
• Verify insurance coverage, perform insurance eligibility checks, and facilitate insurance verification to ensure accurate billing.
• Schedule patient appointments using an electronic health record (EHR) system.
• Collect and verify patient information, update medical records, and ensure all documentation complies with HIPAA regulations.
• Assist in managing inventory and ordering supplies
• Answer phone calls professionally, addressing questions on various topics.
• Communicate clearly and effectively to address patient concerns or questions.
• Coordinating in-coming referrals and generating referrals to other doctors

<Requirements>

• Experience in a medical office setting or healthcare environment with familiarity in medical administrative support or front desk duties is helpful.
• Knowledge of EMR/EHR systems such as AdvancedMD is a plus.
• Understanding of medical terminology,, Medicare processes, and health information management standards.
• Excellent computer skills; ability to navigate multiple software platforms efficiently.
• Exceptional customer service skills paired with professional phone etiquette and effective communication abilities.
• Maintain confidentiality and HIPAA compliance.
• Strong organizational skills, data entry (10 key typing), and accurate appointment scheduling. Join a dynamic team committed to delivering compassionate patient care while supporting the operational excellence of our healthcare facility.

This job description is a general outline of responsibilities and requirements.

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person