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Patient Service Representative
The responsibilities of this job include, but are not limited to, the following:
- Assisting patients using the kiosk prior to registration.
- Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
- Respectfully handling Physician and Nurse requests in a timely manner.
- Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
- Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
- Verifying all patient demographic, health, pharmacy, and insurance information.
- Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
- Referring billing questions to the appropriate parties as needed.
- Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
- Discharging the patient and processing incurred charges.
- Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
- Receiving, sending, and distributing correspondence as directed.
- Filing and scanning medical documents and office forms as directed.
- Completing assigned checklists and Policy Manager tasks within the assigned shift.
- Answering all incoming calls and distributing messages in a timely manner.
- Assisting with other assignments as directed.
- Demonstrating an efficient understanding of the electronic medical record system.
- Receiving, moving, and stocking ordered supplies.
- Cleaning the front office work area and other maintenance assignments as directed.
- Verifying daily reports are run at the end of the day.
- Attending staff meetings as directed.
- Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
- Operating, using, and maintaining medical and office equipment as trained.
- Participating in maintenance assignments when necessary and as directed.
- Providing positive, warm, and friendly service in all interactions.
- Completing other duties as directed
Minimum education and professional requirements include, but are not limited to, the following:
- Must be 18 years of age or older.
- Basic typing skills.
- Minimum one year of clerical experience preferred.
- High school graduate or equivalent.
- Ability to sit, stand, and walk for up to 7 hours at a time.
- Ability to lift up to 25 pounds.
- Excellent visual, verbal, written, and typed communication skills.
- Ability to prioritize and multitask.
- Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.
Benefits and Other Compensation:
- Discounted Medical treatment at any Patient First location (employees only)
- 401(k) Retirement Plan (with employer match, for employees who qualify)
- Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
- Bonuses include:
- Recruitment bonus
- Patient Care Performance bonus (center employees only)
- Weekend bonus (center employees only)
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