Patient Service Representative

Job Summary
We are seeking a dynamic and compassionate Patient Service Representative to join our healthcare team! In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical tasks. Your energetic approach will help create a welcoming environment, ensuring smooth patient flow and accurate documentation. You will handle appointment scheduling, insurance verification, medical record management, and support clinical staff with administrative duties. This position offers an exciting opportunity to make a positive impact on patient experiences while working in a fast-paced healthcare setting.

Responsibilities

Greet patients warmly and professionally, ensuring a positive first impression at the front desk or phone line
Schedule appointments efficiently using electronic health record (EHR) system
Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing processes
Collect and review patient information, updating medical records and documentation in compliance with HIPAA regulations
Assist with patient check-in and check-out procedures, including intake forms and demographic updates
Manage multi-line phone systems with excellent phone etiquette to address patient inquiries and direct calls appropriately
Support clinical staff by preparing patient charts, updating care plans, and handling medical records requests
Maintain organized filing systems for medical records, ensuring confidentiality and compliance with health information management standards
Handle insurance verification processes to facilitate smooth reimbursement workflows
Support office management tasks such as filing, data entry, and maintaining clinic supplies

Requirements

Proven experience in a medical office or healthcare setting with strong clerical skills
Familiarity with EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Eaglesoft or Dentrix
Knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and medical billing procedures
Experience with insurance verification processes including Medicare and Medicaid procedures
Excellent customer service skills with the ability to communicate effectively in bilingual environments preferred
Strong organizational skills with attention to detail for documentation review and record keeping
Proficiency in Microsoft Office Suite (Word, Excel) along with typing skills including 10-key typing capabilities
Ability to handle sensitive patient information in compliance with HIPAA regulations
Previous clinic or dental office experience is highly desirable
Office management skills including appointment scheduling, front desk operations, and multi-line phone handling

Join us in delivering outstanding patient care through energetic support and meticulous administrative excellence! This paid position offers an engaging environment where your skills will directly contribute to improved health outcomes.

Benefits: