Patient Service Representative

Job Overview

We are seeking a dynamic, detail-oriented, and compassionate Patient Service Representative with Medical Billing experience to join our healthcare team. In this role, you will serve as the first point of contact for patients while also supporting critical revenue cycle and billing operations.

This position is ideal for someone who can confidently manage both front office responsibilities and backend billing tasks, ensuring a seamless patient experience from check-in through payment processing and claims resolution. If you thrive in a fast-paced environment and understand that good billing = getting paid, you’ll fit right in.

Key ResponsibilitiesFront Office & Patient Services

• Greet patients professionally and create a welcoming environment
• Verify insurance eligibility and benefits; update patient demographics accurately
• Schedule appointments using EMR systems such as Epic, Meditech, or Athenahealth
• Manage multi-line phone systems and respond to patient inquiries promptly
• Assist with patient intake, including medical histories and documentation

Medical Billing & Revenue Cycle

• Submit, track, and follow up on insurance claims (Medicare, Medicaid, and commercial payers)
• Review claims for accuracy, including CPT, ICD-10, and modifiers prior to submission
• Work denials, rejections, and underpayments to ensure maximum reimbursement
• Post payments (ERA/EOB) and reconcile accounts
• Handle patient billing inquiries and explain charges, balances, and payment options
• Perform medical collections and follow up on outstanding balances
• Maintain compliance with payer guidelines and billing regulations

Administrative Support

• Maintain accurate and compliant medical records in accordance with HIPAA
• Perform data entry, filing, and general office support tasks
• Collaborate with clinical and billing teams to ensure clean claims and efficient workflow
• Document patient interactions and billing updates within EMR systems

Required Skills & Experience

• Strong knowledge of medical billing, coding (CPT, ICD-10), and revenue cycle management
• Experience working with EMR systems (Epic, Meditech, Athenahealth, eClinicalWorks, Therapy Notes, or TheraNest)
• Solid understanding of insurance verification, claims processing, and denial management
• Familiarity with Medicare, Medicaid, and commercial payer guidelines
• Excellent attention to detail — billing errors cost money, and we don’t like that
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Bilingual candidates are highly preferred

Minimum Qualifications

• Some college or certification in healthcare, medical billing, or related field preferred
• Minimum 3 years of medical office experience
• Minimum 3 years of front desk and/or medical billing experience

Pay: $14.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person