Patient Service Representative-Surgical Care

Description

Medical Group Practices

Clerical/Administrative Support
Req #: 63445

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

The Patient Service Representative (PSR ) serves as the first point of contact for patients within the Surgical Care Farmington ambulatory practice. This role is responsible for providing exceptional customer service while supporting patient scheduling, registration, and administrative functions to ensure smooth clinic operations and a positive patient experience.

Schedule & Location

• Full-time: 40 hours per week
• Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m.
• Onsite position – no remote or hybrid work
• Location:
  181 Franklin Health Commons
  Farmington, ME 04938

Essential Duties & Responsibilities

• Greet patients in a professional, courteous, and welcoming manner
• Register patients and verify demographic, insurance, and referral information
• Schedule, reschedule, and confirm patient appointments
• Answer incoming phone calls and route messages appropriately
• Collect co-pays and process payments in accordance with MaineHealth policies
• Maintain accurate documentation in the electronic medical record (EMR)
• Communicate effectively with clinical staff to support patient flow
• Ensure compliance with HIPAA and MaineHealth confidentiality standards
• Perform general administrative and clerical duties as needed

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous office experience with medical office experience preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand@mainehealth.org