Patient Service Specialist

Overview
The Patient Services Specialist serves as the first point of contact for patients and visitors at The Pearl International Hospital. The role focuses on delivering a smooth, respectful, and efficient experience by managing front office operations, coordinating appointments, assisting with registration, and responding to enquiries. The Specialist supports hospital flow through clear communication, attention to detail, and a patient-centered approach.

Key Responsibilities

• Welcome patients and visitors and guide them to the correct service
• Manage appointment bookings, confirmations, and cancellations
• Register patients accurately in the hospital system and verify documents
• Answer phone calls and respond to enquiries
• Coordinate with nursing, medical, and support teams for patient flow
• Collect payments and issue receipts when required
• Ensure the reception area remains organized and presentable
• Maintain confidentiality of all patient information

Experience:

• Minimum of 1 year of experience in a healthcare reception, front desk, or customer service role.
• Experience in a hospital or clinical environment is preferred.

Minimum Requirements

• Must be located in Qatar or able to relocate immediately.
• Clear command of English in speaking and writing
• Must be flexible to work rotating shifts, including weekends and public holidays.
• Professional appearance and communication
• Excellent interpersonal and verbal communication skills.
• Proficiency in Microsoft Office and hospital software systems.
• Strong organizational skills with the ability to multitask and prioritize.
• Attention to detail and commitment to data accuracy.
• Professional demeanor and patient-centric attitude.

Preferred Qualifications

• Previous experience in a general hospital front office
• Experience with appointment booking or patient registration
• Ability to read, speak and write Arabic is an advantage
• Familiarity with hospital information systems
• Experience in handling payments and billing
• Ability to manage busy periods calmly and manage multiple tasks

Due to the large number of applications, individual responses may not be possible. Candidates will be contacted if their profiles match our requirements.

Job Type: Full-time