Patient Service Specialist

As a Patient Service Specialist (Financial Navigator I), you will be the first line of communication for both patients and clinic staff—ensuring clear, accurate, and empathetic conversations around insurance, coverage, and financial expectations.

You'll play a key role in reviewing patient accounts, verifying eligibility and benefits, processing payments, and resolving questions in a single interaction whenever possible. This is a hybrid, patient-facing role where your ability to balance professionalism, accuracy, and compassion will directly impact the patient experience.

We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population.

What You'll Do

• Serve as the first point of contact for incoming calls from patients and internal teams
• Deliver clear explanations of insurance benefits, out-of-pocket costs, and payment options
• Review patient accounts and resolve billing-related concerns with professionalism and urgency
• Process payments and accurately document interactions within the EMR system
• Verify insurance eligibility, network status, and patient coverage using payer tools
• Ensure first-call resolution by addressing concerns fully and empathetically on initial contact
• Maintain strict HIPAA compliance and patient confidentiality
• Collaborate across departments to provide a seamless, transparent patient journey
• Accurately log all communications, escalations, and follow-up actions
• Support additional team needs and responsibilities as assigned

What You'll Bring

• 1–2+ years of experience in a healthcare contact center, patient support, billing, or financial navigation role
• Strong comfort level explaining medical bills, insurance terms, and benefit details
• Excellent phone communication and customer service skills
• Meticulous attention to detail and documentation
• Familiarity with EMR systems (Athena Practice or similar preferred)
• Understanding of RCM processes and payer requirements
• Ability to work independently in a remote setting while collaborating with cross-functional teams

Preferred Skills

• Previous experience with Athena Practice or equivalent systems
• Exposure to RCM vendors (onshore or offshore)
• Bilingual in Spanish (a plus, not required)

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

Compensation

• Staring at $20.00 & Up Based on Experience