Patient Support Specialist (Night Shift)

• Job Opening: Patient Support Specialist (Night Shift)

Location: Lahore (100% Onsite)
Shift Timing: 8:00 PM – 5:00 AM (Night Shift) OR 9:00 PM – 6:00 AM (after Daylight Saving)
Positions Available: 8
Salary: PKR 130,000/month
Experience Required: 2–3 years in a Patient Support or US-based Customer Support role

About the Role:
We are hiring Patient Support Specialists to join our growing team! If you have experience supporting patients and are passionate about delivering exceptional service, this is your chance to make a difference in a fast-paced healthcare environment.
As a Patient Support Specialist, you'll be the first point of contact for patients in the U.S., assisting them with appointment scheduling and inquiries via phone, email, and chat.

Key Responsibilities:
Schedule, reschedule, and cancel patient appointments via phone, email, and chat.
Provide professional, empathetic support to patient inquiries and concerns.
Maintain accurate records in EMR/EHR systems.
Verify insurance details and patient eligibility when required.
Educate patients on procedures, required documents, and instructions.
Ensure strict confidentiality and compliance with HIPAA/data protection regulations.

Requirements:
2–3 years of experience in Patient Support or US-based customer service.
Proficiency with EMR/EHR systems (mandatory).
Strong verbal and written English communication skills.
Excellent attention to detail and organizational skills.
Ability to multitask in a high-volume environment.

Why Join Us?
Perks & Benefits:
In-house meals
Bi-annual performance bonus
Annual appraisal
Outpatient (OPD) & Inpatient (IPD) medical disbursement
Paid leave encashment
Gratuity (as per company policy)

Apply Now!
Send your resume to careers@primasystems.net with the subject line: “Patient Support Specialist”

Job Type: Full-time

Pay: Rs120,000.00 - Rs130,000.00 per month

Work Location: In person