Payment Posting & Patient Accounts Specialist

Patient Communication & Call Management

• Initiate outbound calls and follow-up messages to patients regarding outstanding balances, payment reminders, and billing-related inquiries.
• Manage inbound calls from patients concerning billing statements, account balances, payment arrangements, and general questions.
• Communicate in a clear, professional, and empathetic manner to address patient concerns and provide accurate billing information.

Billing & Payment Processing

• Accurately post both patient and insurance payments within the billing system.
• Process manual receipts while ensuring all financial transactions are properly recorded and documented.
• Generate and distribute electronic billing statements (e-Statements) in a timely manner.
• Set up, monitor, and manage patient payment plans in accordance with organizational policies.
• Execute scheduled payment plan charges and ensure accurate posting of all transactions.

Account Management

• Identify and resolve account discrepancies by reviewing posting errors and making necessary balance adjustments.
• Review and update patient account information to maintain accuracy throughout the billing lifecycle.
• Ensure all billing activities are fully documented and traceable within the system.

Encounter & Documentation Management

• Review patient encounters to ensure charges are accurately entered and aligned with services rendered.
• Coordinate with internal teams to resolve missing, incomplete, or incorrect encounter information.
• Maintain organized, accurate, and up-to-date billing records within the practice management system.

Job Type: Full-time

Pay: Rs45,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Wapda Town: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willing to work the night shift in Wapda Town, Lahore?

Experience:

• Medical Billing: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person