Payments Operations Analyst (Entry-Level, Korean Bilingual)

About the Role:

We are seeking a bilingual Korean/English Entry-Level Payments Operations Analyst to join our growing fintech team. This role is ideal for recent graduates or early-career professionals (0-3 years of experience) who are interested in banking operations, financial transactions, cross-boarder payments, and fintech.

This position offers structured training and hands-on experience to US and Canadian payment systems. It is an excellent opportunity to build foundational experience in payments processing, transaction monitoring, and financial operations with a fast-growing environment.

Key Responsibility:

Payment Operations Support

• Support daily U.S. ACH and Canadian Interac transaction processing, including settlement tracking, reconciliation, and basic compliance tasks.
• Monitor transaction flows and assist in resolving failed or exception transactions (including ACH return codes), escalating issues as appropriate.
• Assist with chargebacks, collections, refunds, and payout processing.
• Coordinate with banking partners, processors, and vendors to resolve operational issues and ensure timely and accurate payment execution.
• Support transaction monitoring and risk review processes in alignment with internal controls.

Operational Monitoring & Process Improvement

• Monitor system alerts and operational reports to ensure daily payment processing runs smoothly.
• Assist in maintaining and improving operational documentation, workflows, and internal procedures.
• Support internal policy management and cross-functional coordination.
• Participate in process improvement initiatives and gain exposure to fintech and payments industry best practices.
• Work with Excel-based reports and operational data to identify discrepancies or trends.

B2B Client Management & Support

• Support onboarding and transaction execution for B2B clients.
• Monitor client payment activity for accuracy and compliance.
• Respond to internal and client inquiries related to transactions and operational matters.
• Share observations and feedback with internal teams to improve efficiency and client experience.

Qualifications

Required

• Bachelor's in Business, Finance, Accounting, or a related field.
• Korean and English bilingual proficiency (한국어 및 영어 가능자).
• Basic proficiency in Microsoft Office.
• Strong attention to detail and willingness to learn.
• Effective organizational and communication skills.

Preferred

• 0–3 years of experience in payments, banking operations, finance, or client support.
• Internship experience in financial services, fintech, or operations.
• Basic understanding of ACH, payment processing, reconciliation, or transaction monitoring.
• Experience working with spreadsheets and operational data.

Additional Information

• Must be legally authorized to work in the United States without requiring visa sponsorship now or in the future.
• Salary is negotiable based on relevant experience and qualifications.
• This position provides hands-on training and long-term growth opportunities within payments and fintech operations.

Pay: From $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person