Payroll and ER Manager (BPO)

About the Role

The Payroll & ER Manager is responsible for overseeing the full payroll cycle, ensuring accuracy, compliance, and timely delivery, while also leading employee relations activities, investigations, and policy implementation. This role acts as a key advisor to management on labor law, disciplinary actions, and employee engagement.

Key Responsibilities

🔹 Payroll Management

• Lead and manage the full payroll process for all employees with 100% accuracy and on-time delivery.
• Review monthly payroll inputs (attendance, overtime, penalties, incentives, allowances, deductions).
• Ensure compliance with labor laws, tax regulations, and social insurance requirements.
• Reconcile payroll reports and prepare monthly analyses for Finance & HR management.
• Manage employee benefits programs (medical insurance, social insurance, pension, allowances).
• Maintain accurate payroll records, employee data, and confidential information.
• Coordinate with Finance regarding salary transfers, audits, and annual budget planning.
• Lead periodic payroll audits to identify discrepancies and implement corrective actions.

🔹 Employee Relations

• Manage employee relations issues including grievances, misconduct, and disciplinary actions.
• Provide guidance to managers on handling performance issues and policy violations.
• Conduct employee investigations professionally and document outcomes.
• Ensure all HR policies and procedures are applied consistently across departments.
• Maintain strong knowledge of labor laws and advise management on compliance.
• Support conflict resolution and promote positive employee engagement.
• Collaborate with legal advisors when required.

🔹 HR Operations & Compliance

• Update and maintain HR policies, handbooks, and procedures.
• Support HR audits, compliance checks, and governmental inspections.
• Ensure accurate employee records, contracts, and documentation are maintained.
• Oversee onboarding/offboarding from an ER and payroll perspective.
• Lead HR data reporting including turnover, absenteeism, payroll analytics, and ER cases.

Requirements

• Bachelor’s degree in HR, Business Administration, or related field.
• 6–7+ years of experience in payroll & employee relations, including at least 2 years in a supervisory role.
• Strong understanding of labor law, taxation, and social insurance .
• Hands-on experience with HRIS/Payroll systems.
• Strong analytical and reporting skills.
• Excellent communication, leadership, and problem-solving abilities.
• High level of confidentiality and accuracy.

Preferred Qualifications

• HR certifications (SHRM, CIPD, HRBP) are a plus.
• Experience in multi-site or large workforce organizations.
• Previous experience in HR digital transformation or payroll automation.