Payroll Officer - Offshore

Job Description

Job Title: Payroll Officer
Job Family: People & Culture
Business Unit: All Business Units
Department: People Services / Payroll
Reports To (Title): Senior Team Leader – Payroll
Number of Direct Reports: None

Position Purpose

The primary purpose of the Payroll Officer is to ensure employees are paid accurately and on time, while maintaining compliance with labor laws, tax regulations, and internal company policies. The role is responsible for calculating salaries, managing deductions, processing end-of-service benefits (EOSB), and maintaining accurate payroll records.

Key Accountabilities

Strategic

• Ensure payroll is processed accurately and on time in line with company policy and statutory requirements.
• Guarantee compliance with labor regulations, tax laws, and pension requirements.
• Support management by providing accurate payroll data for cost control and workforce planning.

Operational

• Process monthly payroll, including wages, overtime, allowances, bonuses, and EOSB.
• Manage employee payroll records, ensuring data accuracy in Oracle Fusion (HCM) and other payroll systems.
• Prepare payroll reports, reconciliations, and submissions to finance for costing.
• Liaise with internal teams (HR, Finance, IT) and external stakeholders (banks, pension authorities, benefits providers).
• Handle off-cycle payments and ensure accurate processing through banking platforms.
• Resolve employee payroll queries promptly and professionally.

People Management

• Provide guidance and support to employees regarding payroll matters.
• Collaborate with HR and line managers to ensure smooth payroll operations.

Product / Process Improvement

• Continuously review and enhance payroll workflows to improve efficiency and accuracy.
• Adopt best practices and contribute to automation and digital transformation in payroll.

Communication (Internal & External)

• Internal: P&C Business Partnering, Finance, IT, HR Shared Services.
• External: Banks, Pension Authorities, Government Agencies, Benefits Vendors.

Qualification & Experience

Minimum:

• Diploma in HR, Accounting, or Business Administration.
• 2–3 years of payroll or HR operations experience.

Preferred:

• Bachelor’s degree in HR, Business, or Accounting.
• 3–5 years of payroll experience with exposure to EOSB and pensions.
• Hands-on knowledge of Oracle Fusion HCM and advanced Excel.

Knowledge & Skills:

• Strong knowledge of payroll processing, compliance, and labor laws.
• Accuracy, confidentiality, and attention to detail.
• Proficiency in payroll software and MS Office, especially Excel.
• Strong analytical and problem-solving skills.

Key Performance Measures

• Payroll accuracy rate: ≥99%
• Timely payroll processing: 100% on-time
• Compliance: Zero violations in payroll, tax, and labor law
• Query resolution time: 90% resolved within 24–48 hours
• Employee satisfaction with payroll process: ≥90%

Major Challenges

• Staying up-to-date with frequently changing labor and tax regulations.
• Ensuring accuracy and timeliness of payroll under strict deadlines.
• Managing employee expectations while resolving payroll discrepancies.
• Addressing system errors and technical glitches with minimal disruption.

Job Type: Full-time

Pay: Rs150,000.00 - Rs200,000.00 per month

Work Location: In person