People and Culture Specialist

Company Description

Prime Signature is a leading provider of advanced e-commerce platforms and innovative technology solutions, headquartered in Egypt. We specialize in driving businesses into the digital era by integrating cutting-edge advancements with precision and expertise. Serving clients globally, our services include custom e-commerce solutions, tech app development, and strategic insights in digital transformation. Committed to exceeding expectations, our team is focused on delivering exceptional solutions aligned with market trends and dedicated to achieving tangible results. As a partner of Signature Technology in Dubai, our notable projects include StoreUs Egypt, a versatile e-commerce platform offering a wide range of products, from everyday essentials to specialized goods.

Job Summary

We are looking for a People and Culture Specialist to join our HR team and own the full People and Culture function end-to-end. This role is a key partner, responsible for building and running employee experience programs, performance management, engagement, learning and development, and HR policies.

Note: We have dedicated HR team members handling mass hiring, government-related processes, and payroll/salaries. This role will coordinate closely with them but will not own those areas.

Key Targets and KPIs

• Reduce turnover by up to 70 percent by improving employee experience, manager capability, and retention initiatives
• Improve employee engagement score through structured measurement and action plans
• Increase probation pass rate through stronger onboarding, clear evaluation criteria, and manager follow-up
• Ensure performance cycle completion with full compliance across all departments (goal setting, mid reviews, end reviews)

Responsibilities

People Experience and Culture

• Own onboarding and probation journey, including checklists, templates, orientation, and follow-up with managers.
• Design a consistent employee experience framework from day 1 to exit (lifecycle management).
• Lead employee engagement initiatives: pulse surveys, recognition programs, team activities, and action plans.
• Create and own internal communication cadence related to HR and culture initiatives.
• Build a culture calendar (monthly rituals, celebrations, learning sessions, townhalls when needed).
• Retention and Turnover Reduction
• Build a retention plan with clear drivers: compensation benchmarking coordination, career paths, manager coaching, recognition, workload and role clarity.
• Run structured exit interviews and monthly attrition analysis with root causes and corrective actions.
• Implement stay interviews for key roles and top performers and create targeted retention actions.
• Partner with managers to reduce early attrition (first 90 days) through stronger onboarding and check-ins.
• Probation Management and Early Performance
• Define probation evaluation framework with clear criteria per role and department.
• Ensure 30-60-90 day check-ins are completed and documented with managers.
• Track probation outcomes, reasons for failure, and corrective improvements in onboarding and role clarity.

Performance Management

• Run performance management cycles (goal setting, mid-year reviews, year-end reviews).
• Ensure full completion and documentation of performance cycles and calibrate with leadership.
• Support managers with feedback practices, coaching, and performance improvement plans.
• Build and maintain competency frameworks and role expectations across departments.
• Create simple templates: goal sheet, review form, 1:1 form, PIP form, development plan.

Learning and Development

• Conduct training needs assessments and propose learning plans per department.
• Build annual and quarterly training calendar aligned to business goals.
• Coordinate internal trainings and external providers and track completion and outcomes.
• Support leadership in developing high-potential employees and succession readiness.
• Launch manager enablement sessions (how to lead, feedback, performance conversations, onboarding).

Employee Relations and HR Operations

• Be the main point of contact for employee relations, issues, and conflict resolution.
• Own discipline process alignment, grievance handling, and HR case documentation.
• Manage leaves, attendance discipline alignment, and ensure fair and consistent application.
• Create and update HR policies, employee handbook, and SOPs and ensure adoption.
• Ensure accurate employee files, documentation standards, and HR audit readiness.

Reporting and HR Analytics

• Track key HR metrics: turnover, retention, engagement score, probation pass rate, performance cycle completion, training completion.
• Publish a monthly HR dashboard and insights report with actions and owners.
• Build simple HR scorecards by department and identify risk areas early.

Requirements

• 2 to 4+ years of experience in HR Generalist, People and Culture, or Employee Experience roles.
• Experience in fast-paced environments (eCommerce, retail, FMCG, tech, logistics) is a plus.
• Strong experience in onboarding, performance management, engagement, and policy creation.
• Strong communication, problem-solving, and stakeholder management skills.
• Strong organizational skills and ability to operate independently.
• Comfortable operating as the sole People and Culture owner while collaborating with other HR owners.

Why Join Us:

• Collaborative and supportive work environment
• Opportunity to contribute to process improvements
• Professional growth and learning opportunities

Job Type: Full-time

Pay: From E£20,000.00 per month

Application Question(s):

• How many years of experience do you have in HR / People & Culture?
• Are you familiar with Egyptian Labour Law and social insurance regulations?
• Have you planned employee engagement activities or culture initiatives?
• What is your expected monthly salary (EGP)?