People & Organisation Business Partner | Human Capital Business Partner | Majid Al Futtaim Customer Solutions | Emirati Talent

ROLE SUMMARY

The People & Organisation Partner supports the execution of the company’s people strategy across engagement, performance, talent, and Emiratisation. Reporting to the P&O Director – Customer Solutions, the role partners with business leaders to drive operational excellence, ensure policy compliance, and enhance employee experience while supporting sustainability, culture, internal communication, and continuous improvement initiatives across P&O programs.

ROLE PROFILE

• Drive employee engagement and culture programs, internal communications, and sustainability initiatives to promote a positive and inclusive workplace.
• Build and maintain strong employee relations, resolving issues and coaching managers on effective people practices.
• Support and co-lead the performance management cycle, including goal setting, reviews, and calibration sessions.
• Partner with the P&O Director on talent identification, succession planning, and leadership development initiatives.
• Facilitate career development and internal mobility through individual development plans and skill gap analysis.
• Oversee day-to-day P&O operations ensuring compliance with Labour Law and company policies.
• Support the annual pay and benefits review to ensure fairness and market competitiveness.
• Lead and coordinate the Emiratisation agenda within Customer Solutions, aligning with strategic workforce plans.

REQUIREMENTS

• Bachelor’s degree in a relevant field. HR certifications are an advantage.
• 3–6 years of experience in HR or People & Organisation roles.
• Strong problem-solving and analytical skills with attention to detail and quality.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively.
• Proven ability to manage complexity, prioritise tasks, and maintain accountability for outcomes.
• Demonstrated passion for employee engagement, continuous improvement, and operational excellence in HR processes.