Performance Management, Quality Management

Key Responsibilities:

Organizational Performance Management:

• Develop, implement, and monitor the organization’s performance management framework, ensuring alignment with strategic objectives.
• Design and manage KPIs, OKRs, and performance scorecards for departments and business units.
• Facilitate strategic planning sessions and ensure that objectives are cascaded effectively across the organization.
• Conduct performance analysis and prepare executive-level reports with actionable recommendations.
• Support leadership in data-driven decision-making by providing insights from performance metrics and dashboards.

Quality Management:

• Lead the development, implementation, and maintenance of the Quality Management System (QMS) in compliance with ISO 9001 and relevant standards.
• Plan and conduct internal audits to ensure compliance with policies, procedures, and quality standards.
• Identify process improvement opportunities using Lean Six Sigma or similar methodologies.
• Coordinate and oversee certification and re-certification processes for quality and excellence standards (e.g., EFQM).
• Establish and maintain document control and standard operating procedures (SOPs) across the organization.

Continuous Improvement & Change Enablement:

• Promote a culture of continuous improvement through awareness, training, and best practices.
• Lead quality and performance improvement initiatives to enhance operational efficiency and customer satisfaction.
• Support change management activities to ensure smooth adoption of new processes and systems.
• Benchmark against industry best practices to drive innovation in performance and quality practices.

Academics and certification requirement:

• Bachelor degree in Industrial Engineering, Business Administration, Quality Management or other related field.
• Certification in Balanced Scorecard Professional (BSP), KPI Professional (C-KPIP), Lean Six Sigma, EFQM is a plus.