Performance Manager

Master works is hiring a Performance Manager who will be responsible for leading the design, implementation, and governance of the organization's performance management framework , ensuring alignment between corporate strategy, departmental objectives, and individual performance. The role ensures that performance is measured, monitored, and improved continuously through data-driven insights and effective collaboration across departments.

⚙️ Key Responsibilities

• Performance Framework & Governance
• Develop, implement, and maintain a comprehensive Performance Management Framework (PMF) aligned with organizational strategy
• Manage the Balanced Scorecard (BSC) and ensure all objectives, KPIs, and targets are strategically aligned
• Establish and oversee performance governance cycles, including monthly, quarterly, and annual reviews
• Define and communicate performance policies, procedures, and standards across all departments
• Support the integration of KPIs into systems and ensure alignment with ERP, HR, and Data Warehouse platforms
• KPI Development & Management
• Facilitate the definition and validation of KPIs at corporate, departmental, and individual levels
• Maintain a centralized KPI library with definitions, data sources, and owners
• Ensure KPIs are SMART, relevant, and measurable, with clear baselines and targets
• Validate KPI data and perform variance analysis to highlight trends, risks, and improvement opportunities
• Reporting & Insights
• Develop and manage performance dashboards and regular reports for leadership and executive committees
• Present analytical insights to support evidence-based decision-making
• Coordinate the Strategy Execution Report and track progress of strategic objectives and initiatives
• Work closely with the Data Warehouse and BI teams to ensure data accuracy and integrity
• Departmental & Individual Alignment
• Guide departments in cascading strategic objectives and KPIs down to team and employee levels
• Ensure consistent understanding and ownership of performance measures across the organization
• Support HR in aligning individual performance management with strategic KPIs and behavioral competencies
• Continuous Improvement & Capability Building
• Identify performance gaps and recommend corrective actions or process improvements
• Lead workshops and awareness sessions to build performance management capability across departments
• Support leadership in embedding a performance-driven culture focused on accountability and result
  
  

Requirements

Minimum Requirements

• Experience working with strategy execution frameworks (e.g., OKRs, KPIs, BSC)
• Strong project management skills and ability to engage with senior stakeholders
• Experience in public sector or technology sectors is an advantage
• Fluent in English (Native Arabic speaker is a must)
  
  

Minimum Qualification

• Bachelor's degree in Business Administration, Strategy, Industrial Engineering, or related field (MBA or Master's preferred)
• 7+ years of experience in strategy execution, management consulting, transformation, or Strategy PMO roles
  
  

Working Condition

• Strategic Execution and Operational Planning
• Data-Driven Decision Making
• Stakeholder Engagement & Influence
• Business Acumen & Organizational Alignment
• Strong Communication & Presentation Skills