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Performance Manager
The Performance Manager is responsible for overseeing the centralized performance function at Keolis-MHI, ensuring the delivery of accurate, timely, and strategically aligned performance reporting across all departments. This role plays a critical part in supporting decision-making, contractual compliance, and continuous improvement. Operating within the newly established Business Strategy & Performance Department, the Performance Manager lead the consolidation and coordination of performance data and insights from Operations, Engineering & Maintenance, QHSE, HR and Support Functions.
KEY RESPONSIBILITIES
Strategic
- Lead the development and execution of integrated performance reporting frameworks that ensure consistency and alignment across Operations, Engineering, QHSE, and Support Function.
- Provide strategic oversight on all departmental KPIs, ensuring that metrics are not only contractually compliant but also aligned with the Keolis-MHI strategic objectives.
- Monitor key performance trends and emerging data risks to support strategic and effective decision-making.
- Contribute to long-term performance planning by identifying systemic issues on trends, risks, and improvement opportunities.
- Define non-contractual leading KPIs to support company performance.
- Support the Business Intelligence manager in defining and deploying the Business Intelligence roadmap and strategy.
Financial
- Monitor and track performance against KPIs tied to contractual penalties and incentives under the O&M Agreement.
- Ensure accuracy, transparency, and defensibility of all performance data submitted for attribution processes.
- Provide validated performance insights to support financial exposure assessments and risk mitigation.
- Collaborate with Finance to align performance metrics with cost-efficiency and profitability targets.
Stakeholder / Customer
- Support the attribution process with the RTA, serving as the main point of contact for all performance-related submissions and discussions.
- Ensure timely preparation, validation, and submission of monthly performance reports in compliance with client and contractual expectations.
- Coordinate with departments to provide data-backed responses to RTA feedback and ensure accurate representation of performance results.
Operational
- Oversee operational performance reporting, including punctuality, availability, service delivery, and operational compliance KPIs.
- Manage asset performance metrics in collaboration with Engineering & Maintenance, including asset availability, reliability, maintenance backlog, and system failures.
- Consolidate and report performance data for Support Functions, ensuring alignment with strategic KPIs.
- Lead the creation and deployment of the KPIs improvement plans.
- Facilitate internal performance governance meetings and support the definition and follow-up of corrective action plans.
- Collaborate with the BI team to transform manual reporting into automated visual dashboards.
- Define performance-related data requirements and liaise with the Data team for timely and accurate extraction.
Capability / People
- Provide ongoing support and coaching to performance contributors in each department to ensure clarity in reporting standards and definitions.
- Foster and promote a culture of performance ownership and continuous improvement across operational and support teams.
- Lead and manage the performance team on a day-to-day basis, ensuring consistency and efficiency in performance data collection and reporting processes.
- Lead the professional development of performance analysts, enhancing skills in performance data validation, root-cause analysis, and performance storytelling.
- Support internal upskilling initiatives focused on performance management tools, methods, and standards.
Dimensions
- Direct responsibility for managing all contractual performance reporting obligations across the organization.
- Accountability for performance inputs used in the attribution process and KPI-based financial penalties or incentives.
- Regular interface with RTA on monthly performance matters, surveys, and attribution submissions.
- Collaboration with BI and data teams to enable efficient digital reporting and decision-making tools.
- Office environment. Occasional travel may be required.
EDUCATIONAL QUALIFCATIONS
Min.
Required
Desirable
Education
- Engineering or bachelor’s degree
- Master's degree or formal training in performance management, or transportation management.
Experience
- Relevant experience, demonstrating increasing levels of responsibility, including in performance management
- Performance Management and Analysis:
- Proven experience delivering high-quality performance reports and coordinating KPI submissions.
- Strong understanding of operational KPIs and contractual performance obligations.
- Experience in data analysis and reporting tools such as Power BI.
- Cross-Functional Coordination:
- Demonstrated ability to work across departments to align reporting processes and methodologies.
- Client-Facing Experience:
- Exposure to regulatory reporting or working with public sector clients (e.g., RTA).
- Working collaboratively and cross-functionally with various business units:
- Strong ability to work collaboratively with Operations, Engineering, HR, Finance, and QHSE teams to align performance with corporate strategy.
- International experience
- Public transportation sector experience preferred.
Skills / Training
- Fluent in English.
- Proficient in Microsoft Office Suite and performance reporting platforms.
- Familiarity with Power BI and/or data reporting systems is preferred.
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