Personal Assistant and Receptionist - for London based firm

Personal Assistant and Receptionist

Clarkwell & Co Accountants
Location: Lahore
Job Type: Full-time, Permanent
Working Hours: UK business hours

About Clarkwell & Co Accountants

Clarkwell & Co Accountants is a professional firm of Chartered Certified Accountants based in Central London. We support a wide range of businesses and individuals with accounting, tax, payroll, bookkeeping, compliance, and advisory services.

We are known for our professional standards, responsive service, and practical approach. Our work is built on clear communication, strong client relationships, and a commitment to delivering a reliable and high-quality service. As our business continues to grow, we are looking to strengthen our support team with the appointment of a capable and polished Personal Assistant and Receptionist in our Lahore office.

About the Role

This is a key support role within the business. The successful candidate will work closely with the Director and wider team, providing a high level of administrative and organisational support.

All UK incoming calls will be diverted to the Lahore office, so this role requires someone with excellent spoken English, a professional telephone manner, and the confidence to communicate clearly with UK-based clients.

Please note that this is not a traditional front desk reception role, as there are no walk-in visitors at the Pakistan office. The role is focused on telephone handling, diary management, executive support, administration, and client communication.

The successful candidate must be professional, organised, discreet, reliable, and able to work effectively during UK working hours.

Key ResponsibilitiesTelephone and Client Communication

• Answer incoming UK telephone calls professionally and confidently
• Deal with client enquiries in a polite, calm, and efficient manner
• Take clear and accurate messages and pass them to the relevant person promptly
• Follow up on calls, emails, and outstanding matters where required
• Maintain a consistently professional and helpful approach when speaking with clients

Personal Assistant Support

• Provide day-to-day administrative and personal assistant support to the Director
• Manage diaries, appointments, meetings, and reminders
• Coordinate online meetings and internal schedules
• Draft professional emails, letters, and other business correspondence in strong English
• Assist with task follow-up and ensure important matters are tracked and completed
• Handle confidential information with discretion and professionalism

Administrative Support

• Maintain organised digital records, files, and office documentation
• Prepare letters, documents, and internal trackers
• Assist with data entry and general office administration
• Support client onboarding administration and document collection
• Ensure internal systems and records are kept accurate and up to date
• Help maintain efficient day-to-day business operations

Required Experience

• Previous experience in a Personal Assistant, Receptionist, Administrative Assistant, Executive Assistant, Client Services, or Office Support role
• Experience handling telephone calls and written communication in English in a professional office environment
• Experience supporting senior staff, managers, or directors
• Experience managing diaries, meetings, and administrative workflows
• Experience dealing with confidential information in a professional and responsible manner

Qualifications

• Bachelor’s degree preferred, but not essential if the candidate has strong relevant experience
• Strong standard of written and spoken English is essential
• Additional administrative, business, secretarial, or office management training would be an advantage

Essential Skills

• Excellent spoken and written English
• Strong communication and interpersonal skills
• Professional and confident telephone manner
• Strong administrative and organisational ability
• Good time management and the ability to prioritise work effectively
• High attention to detail and accuracy
• Ability to work independently and use initiative
• Ability to remain calm and professional under pressure
• Strong sense of responsibility, discretion, and confidentiality
• Good working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams

Preferred Skills and Experience

• Experience dealing with UK clients or working with UK-based businesses
• Experience in an accountancy firm, legal practice, consultancy firm, or other professional services environment
• Confidence in drafting business correspondence without heavy supervision
• Ability to coordinate multiple tasks and follow through to completion
• Familiarity with office systems, document management, and client administration

What We Are Looking For

We are looking for someone who is:

• Highly professional and well organised
• Fluent and confident in English communication
• Reliable, proactive, and detail-focused
• Comfortable speaking with UK clients and supporting senior management
• Able to represent the firm in a polished and professional manner
• Willing to work to high standards and take pride in their work

Why Join Clarkwell & Co

• Opportunity to work with a respected UK accountancy practice
• Professional working environment
• A varied and responsible role with direct support to the Director
• Long-term opportunity for the right candidate
• Exposure to an international business setting and UK client communication

Job Type: Full-time

Pay: Rs50,000.00 - Rs150,000.00 per month

Application Question(s):

• Do you have at least 2 years of relevant experience in administration, personal assistant work, or receptionist duties?
• Are you confident answering and managing UK client calls in fluent English and using Microsoft Word, Excel, Outlook, and Teams??
• Do you have experience drafting professional emails in English?
• Are you available to work during UK business hours?
• Have you previously supported a Director or senior manager?

Work Location: In person