Personal Assistant to General Manager

Application Deadline: 31 January 2026

Department: Hotel Management

Location: Egypt - Cairo

Description

The Personal Assistant ensures the professional and smooth operation of the hotel executive office and represents the General Manager, the hotel and Kempinski at all times.

Key Responsibilities

• OVERALL OBJECTIVES
  
  The job of Personal Assistant to General Manager is executed satisfactorily when:
• The Personal Assistant coordinates, organises, and channels all efforts through the General Manager’s office to ensure well-organised communication and full support to the General Manager and other departments when necessary and applicable.

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.

• Ensure smooth operations within the executive department.
• Daily organization of all incoming mail, calls, and tracing files.
• Strong support to the General Manager with all office administration.
• Project organization with guidance from the General Manager.
• Plan internal events and meetings.
• Evaluate guest questionnaires / supervise Customer Satisfaction Tool
• Act as an internal mediator between departments.
• Co-ordinate public relations issues and sales transactions.
• Plan and execute mailings.
• Complaint handling.
• Prepare and coordinate VIP arrivals etc.
• Communicate hotel philosophy and represent the hotel internally and externally.
• Organise travel arrangements for the General Manager.
• Participate in meetings, and prepare meeting minutes.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  
  

Skills, Knowledge and Expertise

EDUCATION : Higher College Education and/or High School Diploma, Hotel Apprenticeship.

EXPERIENCE : 2 years relevant experience as an Executive Secretary position or similar preferably from an international 5 star hotel

INDIVIDUAL CHARACTERISTICS : To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Stress management
• Excellent verbal and written communication skills
• Excellent listening skills
• Positive attitude
• Role model behaviour
• Written skills – Skills to write General Manager’s correspondence and reports
• Oral Skills
• Reading Skills
• Knowledge of hotel operations
• Ability to take sufficient notes at a meeting to prepare an accurate record of events
• Courteous
• Ability to project a positive and professional image
• Ability to work with minimal supervision
• Discreet and capable of dealing with high level of confidentiality
• Fluency in local language
• Fluency in English
• Proficiency in Microsoft Office software