Personal Finance Assistant Product Manager/Product Manager

KEY ACCOUNTABILITIES

Functional:

• Liaises with Credit Risk in formulating and maintaining credit policies that suits the customer needs without compromising the risk.
• Liaise with change, Operations & Technology teams for development of processes, infrastructure and IT capability.
• Monitors performance of Product Line against key measures. Reports results with recommendations about performance.
• Ensures up to date knowledge is kept about developing technologies and implemented as appropriate.
• Manages product performance against the set targets.
• Manages the key aspects of the income statements such as revenues, expenses, losses and provisions etc.
• Implements governance, risk, compliance and control in line with ADIB group policies.
• Interfaces with credit risk and operations to ensure that there is a broad understanding of the product processing requirements and meeting business set targets.
• Provides on-going training to front liners on new products.
• Conducts regular and ad hoc surveys for products and services of the Peer Group for all assets products.
• Handles all customer complaints received by complaints unit/branches/call center and ensure proper resolution within the approved turnaround time.
• Follows up on completion of all underlying tasks with business partners which involves the implementation of end-to-end process for new products and services, working with products, channels, operations and IT to ensure that they are fit for purpose and implemented timorously and effectively
• Provides daily monitoring reports during all assets campaigns.
• Ensures Governance, Compliance, Risk and Control are implemented and adhered to meet Group Standards as well as CBE regulations.

People Management:

Monitors the implementation of the on-the-job training to ensure an on-going skills development process to increase team competence and motivate them to grow the Bank’s business and deliver quality results.

Minimum Experience:

• University/College Degree.
• Assistant Product Manager: 4+ Years of experience preferably in a product management department multinational/banking background.
• Product Manager: 8+ Years of experience preferably in product management.