Pet Resort Front Desk Receptionist

Position: Front Desk Receptionist

Company Overview:

Join the team at Ankeny Hill Resort, where we provide a luxurious and welcoming environment for pets and their owners 365 days a year. Our resort features premium lodging, daycare, grooming services, and expansive play areas. With radiant floor heating, surround sound, indoor turf play spaces, and suite-style rooms with beds and glass doors, we are proud to offer an unmatched experience focused on comfort, safety, and exceptional care.

Job Description:

As a Front Desk Receptionist, you will be the first point of contact for our clients and will represent Ankeny Hill Resort with professionalism and warmth. This role includes answering phone calls and emails, assisting clients in person, scheduling reservations for lodging, daycare, and grooming, and addressing client questions or concerns with empathy and efficiency. You will also help promote our services and ensure every guest has an outstanding experience from start to finish.

The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to multitask in a fast-paced environment. Computer proficiency, previous customer service or administrative experience is required. Availability to work on weekends and holidays is required. Experience and knowledge in the animal care industry is preferred.

If you are passionate about providing exceptional customer service in a welcoming environment, we invite you to join our team at Ankeny Hill Resort.

Job Type: Part-time

Pay: $16.00 - $21.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• What is your day to day availability?
• How many hours are you able to commit to?

Experience:

• Customer service: 3 years (Required)
• Professional Pet Care: 1 year (Preferred)

Work Location: In person