Pet Sitting & Dog Walking Training & Operations Lead

Join Our Family! Since 2000, Fur-Get Me Not has been more than just a pet care provider—we’re a family. As a local, family-owned and operated business headquartered in Arlington, VA, we pride ourselves on a "team-first" culture where every member is supported and works together to deliver an excellent experience to customers across all of our services.

The Role: We are seeking a perceptive and passionate leader to drive the customer and employee experience for our pet sitting, dog walking, and pet taxi services. You will be the primary mentor for our large team of part time field employees across our service area (i.e. Arlington, Falls Church, Alexandria, select DC Neighborhoods). You will be responsible for hiring, training, maintaining service quality control, and resolving any issues that arise day to day with the team or with customers. You will work close with the Office Operations Manager and team on a daily basis.

What You’ll Do:

• Recruitment & Culture: Coordinate with the HR Manager to find professional and responsible animal lovers. You will be responsible for interviewing.
• Training & Coaching: Lead the onboarding and continuous education of our field team, helping them grow their animal skills and behavior knowledge. This includes scheduling and delivering training sessions, tracking attendance and application of the training, measuring success, and continuously enhancing the training modules and program.
• Quality Excellence: Conduct field reviews and performance check ins to ensure pet safety and customer satisfaction remain our top priorities.
• Operational Leadership: Manage staff schedules, resolve complex sitter inquiries, and occasionally step into the field to support the team.
• Data Driven Decision Making: Developing and managing field operations dashboards and metrics to track progress and department health.
• Safety First: Serve as an ambassador for safety, carrying out the company mission and ensuring all protocols are followed at all times.
• Community Advocate & Marketing: Contribute newsletter and social media content, participate in community outreach events to market services.

Why Join Us?

• All-Employee Team: Unlike many in our industry, you will be part of a team of employees, not independent contractors. This means we handle all payroll taxes, provide worker's compensation, and offer real support.
• Growth & Learning: We want you to thrive! You’ll have access to training in learning theory and dog behavior to sharpen your professional skills. Your teammates are a diverse group with animal expertise.
• Supportive Environment: You’ll report directly to the company owners and work in a fast-paced but family-oriented atmosphere where your voice is heard. You are empowered to make decisions and carry them out.

Logistical Requirements & Benefits:

• Schedule: Full-time, with core on-site hours 9am–5pm, M-F. Includes a regular on-call rotation and sharing holiday coverage, one to two each year at minimum.
• Location: Driving is required to perform evaluations and support sitters at multiple locations in Arlington, Alexandria, Falls Church, and DC.
• Qualifications: 5+ years of direct management, team training, and recruiting experience
• Health & Dental: Available for employees working 30+ hours after 60 days.
• 401(k) Match: After 1,000 hours of work and 1 year of tenure.
• Vacation & Holidays: Paid time off
• Pet Perks: Employee discounts on daycare, boarding, training, and merchandise!

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Do you have a reliable transportation? A car is required as this position will need to meet the team in the field and will also be their back-up.

Work Location: In person