PFD Technician 1/2

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What You Will Be Doing

The role of Permanent Fund Dividend Technician revolves around helping the public with everything they need to apply for and receive their annual Alaska Permanent Fund Dividend.

Technicians follow specific rules and procedures to determine eligibility, managing their own caseload and conducting research while applying the program's governing Statutes and Regulations.

This position spends most of the day interacting with Alaska's diverse population, making sure everyone gets the assistance they need.

Mission and Culture

The Division’s mission is to administer the permanent fund dividend program assuring that all eligible Alaskans receive timely dividends, fraud is prosecuted, and all internal and external stakeholders are treated with respect.

PFD Technicians directly contribute to the Division's mission by being a team player, communicating respectfully with Alaskans to ensure eligible Alaskans receive timely dividends.

Benefits of Joining Our Team

The Permanent Fund Dividend Division is a state agency most Alaskan’s interact with. Team members influence public opinion on state service. Joining our team will help develop and enchance skills such as; attention to detail, customer service, understanding and explaining complex statutes and regulations as well as building research skills.

Monday through Friday 8 AM to 4:30 PM workday (no night or weekend shifts)
12 paid holidays, health insurance, free retirement planning
157.5 hours paid leave yearly with an increase after two years
Telework opportunities after completion of probation

The Working Environment You Can Expect

Our offices are centrally located on the 11th floor of the State Office Building in beautiful downtown Juneau, close to shopping, dining, hiking trails, and the waterfront.

The workspace offers an open floor design that allows natural light into the office. The Permanent Fund Dividend team is a collaborative workgroup that welcomes ideas and promotes professional development.

Who We Are Looking For

Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization

Minimum Qualifications

PFD Technician 1 Minimum Qualifications (Range 10)
High school graduation or GED
And
Six months of journey level clerical work.

PFD Technician 2 Minimum Qualifications (Range 12)
High school graduation or GED
And either
The successful completion of the PFD Tech 1 flexible training plan criteria
OR
One year of entry level technical experience completing, processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1, Retirement and Benefits Technician 1, Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer.
OR
Two years of advanced clerical experience performing work which requires knowledge, understanding, and the ability to apply appropriate criteria, rules, regulations, and policies and procedures to determine discrepancies, omissions, recognize errors, take appropriate action and explain requirements to others. The required experience includes work such as Administrative Clerk 3 and Human Resource Assistant, with the State of Alaska or the equivalent with another employer.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

If selected for an interview, the applicant must provide the following

List of three (3) professional references; including name, job title, employer, and current phone number
A copy of your last two (2) performance evaluations. Supervisory letter of reference may be substituted if evaluations are unavailable

Education

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

FLEXIBLY STAFFED
This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after completing the training plan and demonstrating competency in the work.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Workplace Alaska Application Questions & Assistance: Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager at:

Christina Strahm
PFD Specialist
(907) 500-0305
christina.strahm@alaska.gov

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  - AVTEC
  - Confidential
  - Correctional Officers
  - Marine Engineers
  - Mt. Edgecumbe Teachers
  - Supervisory
  - Unlicensed Vessel Personnel/Inland Boatman's Union
  - Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
  - General Government
  - Labor, Trades and Crafts
  - Public Safety Employees Association
  - Masters, Mates & Pilots
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits