Pharmacy Tech Trainee- Outpatient Pharmacy

Performance: Essential Functions

Decision Making: Ability to make decisions and takes appropriate action based on the information they have. Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.

Time Management: Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.

Quality & Quantity: Demonstrates accurate, knowledge and skill to carry out job duties. Follows departmental work policies and procedures. Speed and consistency of output and time utilization of job duties.

Computer Knowledge & Electronic Equipment Use: Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.

Resource Utilization: Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.

Confidentiality: Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.

Performance: Position Specific Essential Functions

Basic Functions and Activities

• Demonstrates ability to make reasonable decisions and takes appropriate action while recognizing own limitations. Consults with supervisor, manager, or team member when appropriate. Remains organized under stressful situations.

• Reports to work as schedules. Efficiently manages duties to ensure tasks are completed with accuracy and in a reasonable amount of time. Consistently makes best use of time and proactively assists colleagues.

• Demonstrates knowledge & skill to carry out job duties with speed and accuracy. Abides by departmental work policies and procedures. Maintains professionalism while engaging with others.

• Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, communication, and order entry.

Functional Knowledge of Automation

• Connect RX Support, Acudose, MedCarousel, NarcStation, & PACMED: Demonstrates accurate knowledge and skill to carry out job duties and operate correctly.

• Follows departmental work policies and procedures. Initiates appropriate maintenance requests when applicable. Uses proper barcoding procedures for restocking of medications into automation products. Utilizes electronic dispense preparation functions to minimize medication error. Appropriately documents cleaning, training, and unit inspections. Maintains Scanning Average 90% or greater. Good speed and consistency of output along with good time utilization of job duties. Quality of work is demonstrated with little or no mistakes.

Inventory Control Activities

• MedCarousel, Cycle Counts, Wholesaler order placement, checking in wholesaler order, unit dose preparations

• Demonstrates accurate knowledge and skill to carry out job duties.

• Follow through with phone calls and sees task to completion.

Medication Delivery Activities

• Delivers medications, sterile products, physician narcotic boxes, and supplies to patient care, clinic, and surgical areas: Demonstrates accurate knowledge and skill to carry out job duties. Consistently delivers medications in a timely manner with no need of prompting from colleagues and according to work flow chart.

• Accurately, and consistently delivers medications, sterile products, narcotic boxes, and supplies to patient care, clinic, and surgical areas: Demonstrates knowledge and skill to carry out job duties in a timely manner and ability to identify and correct discrepancies without prompting from colleagues. Abides by policies regulating controlled substances.

Telephone Etiquette/Triage of Telephone Calls

• Navigation through EPIC, navigation through physician orders, processing nursing requests; Demonstrates accurate knowledge and skill to carry out job duties.

• Follow through with phone calls and sees task to completion.

Customer Focus

• Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer.

• Keeps customers informed about the status of pending actions and inquired about customer satisfaction with products or services.

• Maintains polite and professional attitude. This is in sharp contrast to behavior patterns that tend to disappoint customers, leave them feeling forgotten and unimportant or that otherwise result in unmet needs or expectations.

Work Ethic

• Is keenly aware of the time frame in which tasks or projects need to be done. Accepts and mirrors the level of urgency conveyed by manager or customer being served.

• The ability to independently prioritize and accomplish tasks accurately and in a timely manner.

• Puts first priority on the needs of the organization or the needs of its customers. This contrasts with the behavior of individuals who lose sight of approaching deadlines, fail to fully accept ownerships for commitments that have been made to others, and/or make decisions and spend time in self-serving ways that fail to place proper emphasis on organizational or customer needs.

• Communication Skills; Demonstrated ability to communicate professionally with co-workers. Uses various media devices to deliver concise and accurate oral and written communication.

• Performs other duties as assigned.

Supervises the Following Positions

Positions: N/A

Physical Requirements

• The ability to perform the duties and responsibility of the position, with or without reasonable accommodations for disabilities.
• The ability to consistently lift, push or pull loads of up to fifty (50) pounds. (Unless nursing 50)
• Sufficient strength, mobility and stamina to make frequent location and position changes, assist with patient care, and perform other physical activities of average difficulty.
• Candidates whose disabilities make them unable to meet the requirements will still be considered fully qualified if they can perform the essential functions of the job with reasonable accommodations.
• May be exposed to infectious or contagious disease.
• May have to handle emergency situations.
• May be subject to irregular hours.
• May be required to wear protective equipment such as eye protection, face protection, masks, sterile/nonsterile gloves, isolation gowns.
• May be exposed to toxic/caustic/chemicals/detergents.
• Physical activities include continuous sitting, and occasional walking, standing, bending, squatting, climbing, kneeling and twisting.
• Activity Conditions (Occasionally, Frequently, Continuously):
  • Sitting- Occasionally
  • Walking- Frequently
  • Standing- Frequently
  • Bending-Frequently
  • Squatting- Frequently
  • Climbing-Frequently
  • Kneeling-Frequently
  • Twisting-Frequently

Visual and Hearing Requirements

• Must be able to see with corrective eye wear.

• Must be able to hear clearly with assistance

Working Conditions

Primarily Works in a well-lighted and air-conditioned environment with period of heavy workload and stress. Works in various conditions.

Qualifications

Education

• Required

• High School Diploma, GED, or equivalent

Experience: N/A

Certification/Licensure:

• Required

  • Certified Pharmacy Technician

    • Must obtain within two years

  • TSBP Registration- Technician Training