Pharmacy Technician

REMOTE Pharmacy Tech Outreach Specialist (Healthcare / PBM)

We’re seeking an experienced Outbound Outreach Specialist to support a Pharmacy Benefit Manager (PBM) client. This is a high‑volume, outbound calling role focused on contacting provider offices to collect clinical and administrative information required for medication review and authorization.

What You’ll Do

• Make 10+ outbound calls per hour to physician and provider offices
• Request and collect clinical details, diagnoses, medication information, and supporting documentation
• Clearly explain the purpose of outreach and required PBM information
• Accurately document all call outcomes in internal systems
• Perform heavy data entry while meeting quality and productivity metrics
• Follow established scripts, workflows, and compliance guidelines

What We’re Looking For

• 1–5+ years of experience in healthcare, PBM, insurance, or provider‑facing roles
• Strong background in high‑volume outbound phone work
• Experience communicating with provider offices or medical staff
• Comfortable in a fast‑paced, metrics‑driven environment
• Strong verbal communication, professionalism, and attention to detail
• Basic computer skills and ability to navigate multiple systems

Nice to Have

• Prior work‑from‑home experience

Compensation : $20-23/hour (depending on years of experience)

This role is ideal for someone who enjoys structured work, phone‑based outreach, and supporting healthcare authorization workflows.

"Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law."