Pharmacy Technician-Retail

Position Summary:

The Retail Pharmacy Technician supports safe, accurate, and customer-focused medication services within the outpatient retail pharmacy. This role works closely with the pharmacist and other pharmacy team members to prepare prescriptions, manage inventory, process transactions, and provide clear, courteous communication to patients. As part of a collaborative and well-organized pharmacy environment, the technician helps ensure compliance with state and federal regulations, maintains the confidentiality of patient information, and supports efficient daily operations. Through consistent attention to detail, dependable teamwork, and a patient-centered approach, the Retail Pharmacy Technician helps promote timely access to medications and a positive overall patient experience.

Key Responsibilities:

• Prepare, package, and label prescription medications in accordance with pharmacist direction and established retail pharmacy standards.
• Process prescription orders, insurance claims, and customer transactions while maintaining accuracy, confidentiality, and regulatory compliance.
• Maintain pharmacy inventory by receiving shipments, stocking shelves, rotating products, and monitoring for outdates or storage issues.
• Assist customers at the counter and by phone, providing clear communication, gathering necessary information, and directing clinical questions to the pharmacist.
• Document all required activities in pharmacy software systems and support accurate recordkeeping, billing, and compliance workflows.
• Follow safety, quality, and infection-prevention procedures while contributing to an organized, efficient, and patient-centered retail environment.

Licenses and Certifications Required:

• Current Registered Pharmacy Technician in good standing in the State of North Dakota.
• National Certification desirable, but not required.

Educational Requirements:

• Education as required or accepted by the North Dakota State Board of Pharmacy for licensure.
• Education may be evidenced by proof of licensure with the North Dakota State Board of Pharmacy.
• Yearly renewal of license by Board of Pharmacy and required amount of acceptable continued education as specified by the Board of Pharmacy.

Experience Requirements:

• Retail Pharmacy experience preferred.
• Excellent customer service and team skills needed for interaction with Pharmacy personnel, patients and medical staff.
• Use of computers preferred.
• Good math skills needed.

Special Skills or Training Requirements:

• Position requires professional demeanor, courteous attitude, ability to maintain and respect to a high degree the confidentiality of patient health information and data.
• The ability to maintain active customer communications during working shifts.
• The ability to work a variety of shifts based on company and customer needs.
• The ability to travel for meetings and training seminars.
• Adequate communication skills, oral and written, in order to accurately record information, orders, messages or other data.
• Capability to communicate with medical staff and patients in a clear, concise, friendly, and professional manner.
• Must effectively express thoughts, concepts, and directions through written media including correspondence, memoranda, and other company related documents.

Physical Requirements:

The Retail Pharmacy Technician frequently stands, walks, bends, and reaches while preparing prescriptions and assisting customers throughout the pharmacy. The role requires lifting, carrying, or moving medication totes, supply boxes, or small equipment of light to moderate weight. Adequate vision, hearing, and manual dexterity are essential for reading labels, operating computer systems, and safely handling medication containers and packaging.

Environmental Requirements:

Work is performed in a retail pharmacy setting with exposure to medication-storage areas, frequent customer interaction, and a fast-paced workflow with multiple interruptions. The role may involve contact with individuals who are ill and requires adherence to all safety, infection-prevention, and confidentiality protocols. Periodic variations in workload and the need to adjust to changing customer volumes are typical in a retail environment.