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Phlebotomy Specialist, Client Services (DLS Oahu)

RESPONSIBILITIES

Diagnostic Laboratory Services, Inc. (DLS) is Hawaii’s largest locally owned and operated medical testing laboratory. DLS is considered a leader in the Hawaii, Guam and Saipan communities we serve. As an integral part of the patient care team, DLS uses state of the art testing and value-based informatics to promote optimal patient care and positively impact patient outcomes.

SCHEDULE

Regular Part-Time Position (20-29 hours)
Must be available Sunday through Saturday to cover any shift.
Must be flexible with schedule changes to meet operational needs.

HIRING RANGE

$22.00 to $27.45 hourly

Actual pay commensurate with experience

JOB SUMMARY

Primary responsibility is to provide coverage in various inpatient and outpatient settings including, but not limited to:

1.1 QMC Punchbowl laboratory

1.2 QMC West Oahu laboratory

1.3 Satellites

1.4 Client Services/Nursing Homes

1.5 North Hawaii Community Hospital laboratory

1.6 Molokai General Hospital laboratory

Regular travel and extended stays on the neighbor islands will be required.

A company cell phone monthly allowance will be given as the employee will be required to be accessible and communicate with management on a regular basis.

Flexible and able to work any day and/or any shift of the week.

DUTIES AND RESPONSIBILITIES

Accessioning (as applicable):

1.1 Accessions laboratory test requests: keys patient demographics into laboratory information system.

1.2 Performs edit checks and verifies work of team members for accuracy and detail.

1.3 Uses various functions to resolve problems and extract pertinent information.

1.4 Specimen Collection:

1.4.1 Collects blood specimen from patient by either venipuncture or skin puncture techniques.
1.4.2 Accurately identifies patients and specimens according to prescribed procedures.

1.4.3 Procures or receives other non-blood specimens. Verifies specimen integrity and specimen identification.

1.5 Communicates with clients to resolve problem orders.

Processing of Specimens (as applicable):

2.1 Processes and handles specimens to maintain specimen integrity according to established procedures.

2.2 Sorts specimens for and/or routes specimens to various departments.

2.3 Determines priority of testing and processes specimens to meet priority requirements

2.4 Prepares specimens for transport and/or shipping according to DLS procedures and policies. Follows IATA shipping regulations as required.

2.5 Prepares specimens for testing according to established specifications.

2.6 Operates centrifuge according to established procedures.

2.7 Performs Point-of-Care and/or waived testing as approved by the Medical Director and as necessary, by a waiver from the Department of Health for the specific testing site.

Performs the following duties as applicable:

3.1 Obtains pertinent patient information for laboratory records and/or billing purposes.

3.1.1 Prepares and/or verifies information on requisitions for accuracy, and completeness.

3.1.2 Acquires appropriate authorization and signatures on requisition forms.

3.2 Answers telephone, receives and relays messages for requests such as specimen pick-up, courier dispatch, laboratory reports, test orders, etc.

Operates laboratory information system to perform necessary tasks, such as but not limited to:

3.3.1 Preparing draw list and specimen labels

3.3.2 Printing reports and worksheets

3.4 Provides feedback to marketing on client accounts.

3.5 Performs daily startup/shutdown and housekeeping duties for assigned area

3.5.1 Maintains clean and organized work area.

3.6 Operates and maintains equipment, such as but not limited to centrifuges, pagers, computer hardware, printers, telephones, and answering machines

3.7 Maintains procedures, records, and logs following established procedures.

3.7.1 Maintains and monitors the phlebotomy logbook.

3.8 Maintains appropriate levels of supplies and places orders as needed.

3.9 Coordinates with various departments and resolves problems as they arise.

3.10 Assist clients with troubleshooting DLS related equipment and/or procedures.

3.11 Operates pneumatic tube system.

3.12 Transports/delivers items such as but not limited to specimens, reports and supplies. May act as courier, as directed.

3.13 Maintains and monitors STAT UI as necessary.

3.14 Sorts and checks overall presentation of report forms and ancillary documents prior to distribution.

3.15 Monitors and processes documents via fax, including but not limited to reports and requisitions.

3.16 Monitors add-on confirmation forms.

3.17 Handles payments for laboratory services.

Identifies and analyzes problems; makes decisions and takes appropriate action(s).

Assists with training and competency assessments for phlebotomy for new hires and/or peers.

Assists internal and external customers with questions, concerns, problems, etc.

Communicates relevant information to team members, supervisor, and other appropriate people in a timely and appropriate manner.

Supports organizational performance and strategy by providing information and contributing to quality improvements, as appropriate.

Observes all safety and health regulations and works in accordance with DLS safety policies and procedures. Reports unsafe actions/conditions and injuries to supervisor promptly.

Maintains a positive work climate and effective working relationships with internal and external customers.

Maintains attendance as scheduled/assigned, consistent with DLS policies and procedures.

Attends and/or participates in activities such as but not limited to meetings, required in-service programs, continuing education and competency assessments.

Models behaviors consistent with the mission, vision, and shared values of the organization.

Maintains confidentiality of information in accordance with company policies and procedures.

Laboratory Assistants stationed at physician offices/hospital departments: Performs only phlebotomy, specimen processing and corresponding clerical work necessary to process DLS laboratory requests.

Performs other duties as required.

Forensic Toxicology (as applicable):

17.1 Breath Alcohol Testing

17.1.1 Performs breath alcohol tests in accordance with applicable federal and state requirements.

17.1.2 Processes and distributes breath alcohol documents.

17.1.3 Interacts with designated client contacts regarding positive breath alcohol results.

17.2 Forensic Toxicology specimen collection.

17.2.1 Collects forensic toxicology urine or blood specimens following federal or state requirements.

17.2.2 Performs same-sex observed urine collections as assigned.

17.2.3 Signs affidavits and handles inquiries from clients and donors.

17.3 Processes and handles specimens according to regulatory requirements.

JOB DEMANDS

Communication Demands:

Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence.
Able to effectively communicate information to internal and external customers in informal settings such as one-on-one and small group situations.

Typical Physical Demands:

Requires manual and finger dexterity, and eye-hand coordination, and corrected vision and hearing to normal range.
Requires ability to wear personal protective equipment (PPE) such as, but not limited to, gloves, lab coats, face shields, and respiratory equipment.
May require distinguishing and identifying colors.
May require standing, sitting, or frequent bending for extended periods of time.
May require occasional lifting and carrying of supplies weighing up to 35 pounds.
May require keying intermittently up to two (2) or more hours a day.
May require repetitive manual motion such as but not limited to pipetting, capping and uncapping specimens.
May require frequent walking, climbing stairs, and/or driving to various locations.

Typical Working Conditions:

Work environment includes conditions common to a hospital/laboratory environment, including working directly with biohazardous materials, potentially hazardous chemicals and patients with communicable diseases. Potential for inadvertent skin, eye mucous membrane, or parenteral contact with blood or other potentially infectious materials possible.
Generally works in an indoor, air-conditioned area.

QUALIFICATIONS

Education:

High school diploma or equivalent required.
Academic background with courses in mathematics and some biological sciences preferred.

Experience:

Minimum of three (3) years of patient care, medical laboratory, or equivalent public contact experience preferred.
Minimum of three (3) years of previous phlebotomy experience.

Certification:

Certification as a Phlebotomy Technician by American Society for Clinical Pathology (ASCP), American Society of Phlebotomy Technicians (ASPT), (American Medical Technologist (AMT) or California State License (CPT I and CPT II) is preferred.

Skills:

Ability to communicate effectively in English, both in verbal and written form.
Ability to work effectively both independently and with a team.
Excellent customer service skills.

Other Qualifications (as applicable):

Must possess a valid State of Hawaii (or equivalent) motor vehicle license and a current acceptable traffic abstract.

Equal Opportunity Employer/AA/Disability/Vet

Equal Opportunity Employer / Disability / Vet
Your Health. Our Legacy
Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai‘i.
Our Values:
Compassion guides our actions
Aloha inspires us in all that we do
Respect and understanding are essential for the dignity of all
Excellence is our quest

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