Phone Operator

Job Title: Phone Operator

Location: 605-A, Block C, Faisal Town, Lahore
Department: Customer Support Department
Employment Type: Full-time
Work Mode: Onsite
Vacancies: 1

Salary: PKR 35,000 – 40,000

Requirements:

• Minimum Education: Intermediate / FA
• Experience: Fresh Graduates or candidates with up to 1 year of experience can apply.
• Strong verbal communication and speaking skills.
• Fluency in Urdu and English is required.
• Ability to handle calls professionally and maintain confidentiality.

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Take accurate messages and forward them to relevant staff.
• Provide callers with information regarding the organization, services, and office hours.
• Respond to routine inquiries and direct complex queries to the appropriate department.
• Maintain records of incoming and outgoing calls.
• Ensure urgent messages are communicated on time.
• Handle inquiries, complaints, and requests efficiently.
• Assist with scheduling and appointment coordination when required.
• Report telephone or communication system issues to the concerned department.
• Maintain confidentiality of organizational and client information.

Additional Requirements:

• Candidates must have excellent verbal communication skills.
• Immediate joiners (ASAP) will be preferred.

Language Requirement:

• Fluent in English and Urdu.

Interested candidates are encouraged to apply.

Pay: Rs35,000.00 - Rs40,000.00 per month

Work Location: In person