Phone Triage Nurse

Sample of Duties:

• Review daily provider-patient schedule with Clinical Coordinator and clinical team to prioritize triage to plan for an efficient flow of patient care.

• Triage daily patient phone calls in order of priority to ensure acute care needs are addressed by an appropriate health care professional in a timely manner.

• Perform medication prior authorizations.

• Assist patients in scheduling preventative services. Assist with patient education as needed. Assist in contacting patients with abnormal lab/test results and schedule follow-up as ordered by the providers when requested.

• Assist clinical staff as needed to avoid interruption of delivery of services to patients.

• Counsel patients regarding lab tests, medications, procedures, etc. as requested by physicians.

• Schedule referrals and appointments for specialized testing and procedures as requested.

• Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with clinical standards.

Position Requirements:

• A valid and current State of Florida license to Practical Nurse (LPN)

• Excellent attention to detail and the ability to record information accurately

• Ability to handle all calls in a professional and compassionate manner

• One year of clinical office experience or a combination of medical education and work experience

• CPR certification or ability to obtain upon hire.

  
  

• Over 29 years of serving our Southwest Florida community
• Award-winning physicians
• Ability to advance and grow within our organization
• Health, dental, vision, disability and life insurances
• 401(k) with company match
• Free financial advising
• Paid Time Off (PTO)
• Paid holidays
• Uniform allowances at hire and each anniversary
• Company paid CE courses with Relias
• Reimbursement for position required certifications and/or license
• Employee Assistance Program (EAP)
• Employee Resource Assistance Program (ERAP)
• Discounted legal and document services
• Milestone gifts
• Employee appreciation events and gifts

Interested candidates are encouraged to apply and join our dedicated team committed to quality patient care.

Want to learn more about Physicians’ Primary Care of SWFL? Visit us at www.ppcswfl.com and apply today!

Physicians Primary Care of SWFL participates in E-Verify. For more information, please visit E-Verify Participation Poster.