Platform/Application Support Analyst - L2

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The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Job Description:

Position # 1: L2 Support Engineer (Immediate Requirement)

Experience: 1–3 years
Location: India (Business Hours Support Only)
Employment Type: Full-time

About the Role:
We are seeking an L2 Support Engineer to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collaboration with cross-functional technical teams to ensure smooth operations and timely resolution of production issues.

Key Responsibilities:

Handle L2 support tickets and ensure timely issue identification, resolution, and escalation.
Perform configuration management and system administration activities.
Support release management cycles, including pre- and post-deployment validations
Collaborate with development and QA teams to streamline fixes and updates.
Query databases and troubleshoot issues using Salesforce tools and data models
Maintain proper documentation of incidents and resolutions for knowledge management.

Skills & Qualifications:

1–3 years of experience in L2 or application support roles.
Proficiency in Salesforce CRM with the ability to perform queries across databases.
Knowledge of configuration management and release management processes.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and coordination abilities.

Location:

India - Maharashtra- Mumbai - Worli - Devchand House - Level 1

Brand:

Sokrati

Time Type:

Full time

Contract Type:

Permanent

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