Play Center Lead - Can Speak and Understand Arabic

Job description:

Job Title: Play Center Lead - Can Speak and Understand Arabic

Location: JUMP N FUN - Dubai
Industry: Premium Children’s Entertainment & Hospitality

Overview:

We are a leading premium kids’ play experience in Dubai, known for delivering unforgettable moments for children and their families. We are looking for a passionate and experienced Play Center Lead to oversee the daily operations of one of our branches. This is a hands-on leadership role that ensures our high standards are consistently met across play zones, café services, and customer touchpoints.

If you thrive in a fast-paced, people-first environment and enjoy bringing joy to families, this is the perfect opportunity for you.

Key Responsibilities: Leadership & Team Supervision

• Lead, coach, and supervise all branch staff, including play facilitators, café staff, and front-of-house teams.
• Conduct regular team briefings, training sessions, and performance check-ins to maintain a motivated, customer-focused team.

Daily Operations

• Oversee all aspects of day-to-day operations, including scheduling, opening/closing procedures, and shift coverage.
• Ensure the branch meets safety, cleanliness, and operational excellence standards at all times.

Customer Experience

• Serve as the main point of contact for families and guests, ensuring a warm, welcoming, and enjoyable experience.
• Proactively handle complaints, resolve issues on the spot, and follow up to ensure customer satisfaction.
• Monitor customer feedback and implement improvements where needed.

Sales & Inventory

• Support the achievement of sales targets through upselling, service excellence, and promotions.
• Oversee inventory management for retail, play materials, and café supplies; ensure accurate stock tracking and timely replenishment.

Experience Management

• Coordinate and take ownership of all in-branch events, activities, and play experiences.
• Ensure every interaction — from playtime to café service — aligns with our premium brand standards.

Operational Excellence

• Be the go-to person on the floor, ready to step into any role when needed to ensure smooth branch operations.
• Collaborate with head office and other departments on operational updates, marketing initiatives, and performance reports.

Requirements:

• Proven experience in retail, hospitality, or family entertainment settings, ideally in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent customer service and conflict resolution skills.
• Comfortable with sales tracking, POS systems, and inventory management.
• Energetic, hands-on, and capable of multitasking in a high-energy, child-friendly environment.
• Willingness to work weekends, holidays, and during school breaks — our busiest times.

What We Offer:

• Be part of one of Dubai’s most creative and exciting kids’ entertainment brands.
• A dynamic workplace where no two days are the same.
• Ongoing staff training, career development, and growth opportunities.
• A supportive environment where your passion and ideas are valued.
• A chance to make a real difference in families’ lives while having fun at work.

Job Type: Full-time

Pay: From AED4,000.00 per month