Plumbing Dispatcher

Plumbing Dispatcher / Office Coordinator

Job Type: Full-Time

Location: West Park, FL

Company: Plumbing Unlimited LLC

Job Summary

Plumbing Unlimited LLC is seeking an experienced, organized, and customer-focused Plumbing Dispatcher to join our growing team. The ideal candidate will be responsible for scheduling service calls, dispatching technicians, coordinating customer communication, managing work orders, and ensuring efficient day-to-day operations. This position plays a critical role in delivering exceptional customer service while maximizing technician productivity and company profitability.

Responsibilities

• Answer incoming calls and schedule plumbing service appointments.
• Dispatch technicians efficiently based on location, skill set, and workload.
• Communicate with customers regarding appointment confirmations, technician arrival times, and job updates.
• Monitor technician schedules and make real-time adjustments as needed.
• Create and manage work orders in Housecall Pro or similar software.
• Collect customer information, verify service addresses, and maintain accurate records.
• Process invoices, collect payments, and assist with accounts receivable follow-up.
• Coordinate permits, inspections, and required documentation with local municipalities.
• Maintain communication between technicians, customers, property managers, and office staff.
• Assist with customer complaints, scheduling conflicts, and service-related issues.
• Track technician timesheets, job notes, and material usage.
• Follow up on estimates and assist in converting estimates into approved jobs.
• Support management with administrative tasks and reporting as needed.

Qualifications

• Previous dispatching experience in plumbing, HVAC, electrical, restoration, or home service industries preferred.
• Experience with Housecall Pro, ServiceTitan, or similar service management software is preferred.
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with Microsoft Office, email, and computer systems.
• Excellent organizational and time management skills.
• Ability to handle high call volume professionally.
• Strong attention to detail and problem-solving abilities.
• Knowledge of South Florida permitting and inspection processes is a plus.

Compensation & Benefits

• Competitive salary based on experience.
• Average salary range $19-25 per hour
• Supportive team environment.
• Full-time, stable employment with a growing company.

Schedule

• Monday – Friday
• 8:00 AM – 4:30 PM
• Additional hours as needed

About Plumbing Unlimited LLC

Plumbing Unlimited LLC is a full-service residential and commercial plumbing company serving Miami-Dade, Broward, and Palm Beach Counties. We pride ourselves on delivering exceptional customer service, quality workmanship, and professional solutions to our customers 24 hours a day, 7 days a week.

Pay: $19.00 - $25.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person