Plumbing Dispatcher/Administrative Assistant

Our front office is need of a multi-tasking TEAM member with a TRUE TEAM SPIRIT!

SUMMARY OF RESPONSIBILITIES:

Multi-tasking is a must have!! Dispatcher duties include inputting requests for service repairs and preventative maintenance from customers into our software system. Dispatcher assists the Service Manager in scheduling and distributing the calls to the appropriately skilled technician. General receptionist duties including answering a busy multi-line phone system, mailing correspondence and filing.

ESSENTIAL FUNCTIONS:

Answering phones and general office tasks

Work directly with Service Manager to perform administrative tasks

Receive, Enter, Log, Schedule and Coordinate service work requests from customers

Prioritize calls based on urgency of the situation

Receive communication from service technicians and verify status of all service jobs to determine if it is complete or if it needs other attention

Communicate with technicians of type and location of work to be performed and dispatch technicians to the job

Prepare the next days schedule board with the Service Manager for the technicians the day before.

Process service and preventative maintenance invoices, work orders & credit card payments on a daily basis.

Learn to be a TRUE Back-up to each member of the FRONT OFFICE TEAM

JOB QUALIFICATIONS:

· Proficiently operate the PC, multi-line telephone and standard office equipment

· Have good telephone and written communication skills

· Have legible handwriting

· Have the ability to perform in very stressful situations

· Be able to work overtime hours as business necessitates

· Prior experience in this field or related field is helpful but not necessary

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 – 47 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Pensacola, FL 32505 (Required)

Work Location: In person