Policy Administration Assistant

Who we are

GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way .

Job purpose:

As a Healthcare Policy administration assistant, you will perform various tasks daily. And therefore, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. You should be able to combine exceptional communication skills with an ability to perform behind the scenes tasks,

The role requires a great deal of independent thought or judgment acting within well-defined policies and procedures.

Key Responsibilities:

• Provide full administrative support to clients & intermediaries including but not limited to “Census reconciliation, policy setup, endorsements, invoicing analysis, reports”.
• Review all documents received thoroughly and meticulously and enter data in the healthcare systems while ensuring a high level of accuracy within the time frame as per the agreed SLAs with minimal errors.
• Ensure regulatory compliance is achieved through continuous monitoring and reporting of process, procedures, and systems gaps.
• Maintaining physical or electronic records related to medical insurance policies & maintenance requests.
• Upload member data files to regulatory systems ensuring compliance with regulatory directives.
• Upload PBM membership data to partner system
• Liaise with cross-functional teams for customer service, medical and health on track related queries.
• Ensuring customers, clients and brokers are at the center of day-to-day activities to meet the evolving needs and expectations.
• Process Improvement and Development mindset “Identify opportunities for enhancing policy management workflows and systems” having proactive role in developing and improving processes within the organization.

Essential Requirements:

• Previous experience in policy administration role
• Tertiary education
• One-year administrative experience within the insurance industry
• MS office – Excellent Microsoft Excel skills including (Data Filters. Data Sorting, Pivot Tables, Cell Formatting, Excel formulas, Data validation and analysis) are a must for this role.
• Excellent organizational and multitasking skills, Strong attention to details, and interpersonal skills
• Customer-oriented communication skills