Political Call Center Supervisor

Job Title: Team Supervisor

Department: Poli

Reports To: Operations Supervisor

Effective Date: 3/1/2026

Job Summary:

Performs moderate-level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 – 24 subordinate personnel.

Supervisory Responsible:

• Provides regular supervision and mentorship over subordinate staff
• Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
• Facilitates daily agent coaching and development sessions in both written and verbal format
• Participates in clientrelated activities including client calibration sessions and project planning
• Identify and address agent training needs
• Manage the team’s time entry to ensure 0% discrepancy rate
• Manage programspecific performance standards (i.e. CPH, Quality Scores, etc)
• Manage attendance by maintaining companyspecific goals
• Manage staffing in accordance with programspecific workflow (i.e. downstaffing, upstaffing)

Other Related Duties:

• Diffuse irate customer calls as applicable
• Provide agent support via handling escalated calls, as needed
• Ensure highlevel customer service is being practiced by all subordinate staff.
• Other Duties as assigned

Requirements:

• Must be available to work both weekend days if needed
• Must be available for afternoons and evenings depending on business needs.
• Must be able to read and write English.

Qualifications:

• 2years of Call Center Supervisor Experience
• Intermediate Skills with Microsoft Office products.
• Good Verbal and Writing Skills

Pay:

• $17.00 Per Hour
• SemiMonthly Pay Periods

Schedule:

• Full Time

Benefits (eligible after 60 days of employment):

• Medical
• Dental
• Vision
• 401k
• PTO (3.33 hours per pay period with an 80hour max)

Bilingual applicants are encouraged to apply.

• Resumes are not accepted in lieu of an application

If you have any questions please contact our recruiting department by phone at 970-515-7201 or email at recuit970@signiaworks.com