Pool Front Desk Receptionist

DEPARTMENT: Aquatics

JOB TITLE: Seasonal Pool Front Desk Attendant

REPORTS TO: Director of Aquatics

SCHEDULE: Part-Time / Seasonal (May through September; evenings, weekends, and holidays required)

COMPENSATION: Hourly

BENEFITS: Meals, paid time off, and golf privileges for full-time seasonal employees

Burning Tree Country Club is seeking a professional, welcoming, and detail-oriented Seasonal Pool Front Desk Attendant to support the operations of our Aquatics facilities.

As the first point of contact for Members and guests entering the aquatics area, this role serves as an ambassador for the Club. The Front Desk Attendant is responsible for greeting Members, managing check-ins, responding to phone inquiries, and assisting with administrative tasks that support the daily operations of the pool and aquatics programming.

Through professionalism, organization, and attentive service, this position helps ensure a welcoming and efficient experience for all Members and guests visiting the aquatics facilities.

Who We Are

Burning Tree Country Club is a private, family-oriented club founded in 1962 and committed to creating exceptional experiences for Members, families, and guests.

Our community includes:

• An 18-hole championship golf course that has hosted U.S. Open Qualifiers and Met PGA events

• An 8-lane, 25-meter pool with diving well

• Har-Tru tennis courts and platform tennis complex

• Multiple dining venues and event spaces

• Active junior programs in golf, tennis, and aquatics

• A year-round Youth Activities Program and Summer Camp

We take pride in delivering first-class service through strong teamwork, thoughtful leadership, and attention to detail across all departments.

At Burning Tree Country Club, we are proud to be a team of dynamic professionals who champion authenticity, consistency, excellence, and innovation. We seek individuals who are committed to delivering exceptional service, working collaboratively, leading with integrity, and continuously striving to improve.

Who You Are

You are friendly, organized, and service-oriented. You:

• Enjoy interacting with Members and guests in a hospitality environment

• Maintain a welcoming and professional demeanor

• Communicate clearly and effectively in person, by phone, and through email

• Are attentive to details and able to manage multiple tasks

• Demonstrate strong time management and organizational skills

• Remain adaptable and calm in a fast-paced environment

As a Pool Front Desk Attendant, you help set the tone for the Member experience from the moment they enter the aquatics facility.

The Essentials (Core Responsibilities)

• Greet Members and guests entering the aquatics facility with a welcoming and professional presence

• Check in Members and guests using the pool facilities

• Answer multi-line telephones and direct calls appropriately

• Take messages and relay information accurately and professionally

• Direct Members and guests to appropriate areas or staff when needed

• Draft and send professional email correspondence when required

• Assist with reservations, scheduling, and administrative tasks related to aquatics programming

• Maintain organization and cleanliness of the aquatics office, lobby, and reception area

The Expectations (Performance & Professional Standards)

• Maintain a professional appearance and positive attitude at all times

• Deliver consistent, courteous Member service

• Demonstrate strong telephone etiquette and communication skills

• Build positive relationships with Members, guests, and Club staff

• Stay organized and attentive to detail when managing administrative tasks

• Adapt quickly to changing situations and prioritize tasks effectively

• Support aquatics leadership and operations as needed

The Standards (Qualifications & Professional Conduct)

Education & Experience

• Hospitality, customer service, or aquatics industry experience preferred

Skills & Competencies

• Strong administrative and organizational skills

• Computer proficiency including Microsoft Outlook, Word, Excel, and Adobe PDF

• Excellent verbal and written communication skills

• Strong listening and interpersonal skills

• Ability to build rapport and maintain a professional atmosphere

Physical Requirements

• Ability to stand for extended periods of time

• Ability to push, pull, or lift up to 15 pounds