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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. We are the number one issuer of commercial cards globally, the number one issuer of small business cards in the U.S. and represent approximately 40% of the company’s total revenues. Our vision is to be essential to our customers’ businesses every day. We do that by offering a diverse range of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, and execution to provide accurate and compliant data to global commercial clients. The team partners closely with the client, strategic partners, and multiple internal American Express teams – Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment.
We are seeking a highly organized and proactive individual where they will be responsible for managing and executing Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance checks, ensuring the accurate validation of client documentation and the verification of legal entities. You will oversee the implementation and management of client hierarchies, perform in-depth document and information reviews, and ensure compliance with global regulatory standards. The ideal candidate will have expertise in leveraging multiple information sources such as Lexis Nexis, D&B, and state websites to conduct thorough due diligence and ensure that all client information is accurate and compliant
How will you make an impact in this role?
- Establish and manage client hierarchies, ensuring accurate data configuration for corporate clients. The incumbent is expected to project manage the implementation of the Corporate Client Program, collaborating with internal teams, Account Managers, Client Program Administrators, and third parties and provide consultation to corporate clients regarding program build, data configuration, and transmission process.
- Set up and maintain accurate client hierarchies within the system, ensuring proper documentation for legal entities and ownership structures.
- Perform detailed KYC/AML checks to validate beneficial owner details, authorizing officer, control persons, and equity ownership information for corporate clients by validating documents provided by clients and cross-referencing information from reputable sources like Lexis Nexis, D&B, state websites, etc.
- Continuously update and maintain records, ensuring all client hierarchies, beneficial ownership, and legal entity information are fully compliant with regulatory standards.
- Analyze data from external sources (e.g., Lexis-Nexis, D&B reports, SOS) to validate legal entities and Review relationships at the Obligor level to ensure that all entities are verified correctly, ensuring full compliance with regulations.
- Collaborate with clients and internal stakeholders to provide clear guidance on KYC/AML procedures and help resolve any issues related to document submission or compliance requirements.
- Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
- Data analysis and presentation.
- Report/Dashboard creation and change management.
- Consulting account managers for insights and recommendations.
- Other Departmental and administrative work
- Proficient in external research tools such as Lexis-Nexis, D&B reports, and SOS for legal entity, authorizing officer, control persons and beneficial owner details.
- Knowledge of Platforms: CMCARS, CAS, GREG, GIDM, SFT, GCCP, GDR, Cornerstone, My Setups, My Data and CPAT
- Good working knowledge of all Corporate T&E and B2B AmEx products
- Proven expertise in AML/KYC compliance, including document validation and client risk assessment
- Deep understanding of KYC/AML regulations and corporate compliance processes.
- Strong analytical skills for data interpretation and reporting.
- Ability to identify trends and opportunities to improve the customer experience.
- Ability to manage multiple projects simultaneously while ensuring timely and accurate execution.
Bachelor's Degree with minimum 3+ years of analytical experience in a Customer Servicing environment
Functional Skills –
- A team player who should possess the skills to work and support team members
- Excellent communication skills both verbal and written - English
Hours of Operations – ability to work in flexible shifts in a 24-Hour environment (2:30 PM - 11 PM IST)
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
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Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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