POS Operations Executive

Who We Are?

Ödeal is a fintech scaleup, founded in 2014 with the aim of simplifying and enhancing point-of-sale experiences for buyers and sellers alike. With over 105,000 merchants on board and with a passionate team of 360+ employees, we're shaping the future of payments.

Our Mission is driven by a simple yet profound goal: to boost sales and empower entrepreneurs with the most comprehensive financial solutions.

Our Vision is to level the playing field for businesses of all sizes, fostering competitiveness and economic growth.

Our Services include mobile POS app – seamless payments on the go –, physical POS – tailored systems for businesses – and cash register POS – modernizing traditional setups –.

We are dedicated to changing the Turkish financial sector with innovative products and value-added services. To achieve our ambitious goals, we are looking for a new " POS Operations Executive” teammate to join our Operation team. If you are the person who will work with us on the way to achieving our goal, we are waiting for your application!

Your Role:

• Manage end-to-end bank and field operations related to POS business,
• Manage after sales processes such as POS bank definition, POS device installation, return management, document collection management, inventory and stock management,
• Investigate systematic errors and problems in operational processes, identify areas for improvement in the infrastructure and take necessary actions to resolve problems,
• Identify system developments in operational processes and conduct joint studies with technology teams,
• Continuously review business processes under responsibility, eliminate ambiguities, identify and resolve incompatibilities with company policies, procedures and instructions,
• Follow up on legal changes related to responsibilities, ensure timely changes and improvements,
• Conduct communication with banks, POS suppliers and field operation companies,
• Monitor post-sale service SLAs, manage contracts, ensure reconciliations,
• Manage and report the performance of the team managing field operations.

Your Qualifications:

• Graduate from relevant university departments preferably Engineering,
• Having at least 5 years of experience in Payment Systems,
• Preferably experienced in Banks and Payment Institutions
• Actively involved in projects related to Member Merchant POS, ECR (Electronic Cash Register), and PF (Payment Facilitator),
• Highly skilled in business partner/supplier management,
• Highly skilled in team management, strong communication, reporting, and presentation,
• Fluent in English,
• Experienced in effectively using MS Excel, PowerPoint, and other office tools
• Experienced in team management,
• Analytical and capable of analysis.

What Awaits You?

• Be a part of our dynamic and innovative team.
• Share and see your ideas come to life in a collaborative environment.
• Fuel your curiosity in a learning-centric culture.
• Experience a workplace where you're at the heart of it all.

What’s More?

• Culinary Delights: Indulge in open-buffet breakfast, sandwiches, afternoon tea with fruits and cookies, ensuring you're energized throughout the day.
• Commute Perks: We provide a payment atop your salary for commuting expenses, including public transportation.
• Convenient Meals: We offer a meal ticket card on the way to nutritious options.
• Immediate Paid Leave: You're eligible for paid leave from day one, no need to wait a year to enjoy this benefit.
• Birthday Leave: Celebrate your special day with loved ones with a paid leave opportunity on your birthday.
• Healthcare Coverage: Rest easy with our private health insurance, ensuring your well-being is our priority.

Join Us on Our Journey:

As we march forward into the future, we invite you to be a part of our story. Together, we can unlock the full potential of businesses, uplift communities, and create a world where financial services are a beacon of hope for every entrepreneur. Join us as we continue to revolutionize payments, one transaction at a time.

At Ödeal, innovation meets inclusivity, and the result is a brighter, more prosperous tomorrow.