Post Close Collateral Specialist

The role:

SoFi Bank is seeking a talented Post Close Specialist to join our growing mortgage operations team. This is an on-site position based in our North Carolina office, where you will work alongside a collaborative team responsible for managing loan documentation after funding and ensuring loans are delivered accurately to document custodians.

In this role, you'll play an important part in the final stage of the mortgage lifecycle, working closely with post-closing teams, settlement partners, and other financial professionals to ensure loan packages are complete, compliant, and delivered on time. The position offers a unique opportunity to gain visibility into how the entire mortgage process comes together—from closing through final delivery.

At SoFi Bank, we believe the values within our organization should reflect the communities we serve. We strive to build a culture that embraces diversity, equity, and inclusion while encouraging innovation and the courage to overcome barriers that stand between our members and their homeownership goals.

What you'll do:

80% - Administrative

• Manages an active loan pipeline of outstanding collateral documents, and email inbox,
• Scan loan documents into imaging repository system, and update tracking via LOS,
• Shipping and/or upload of loan documents per investor guidelines and provide accurate manifests,
• Forward documentation to appropriate document custodian upon request,
• Researches and resolves loan exceptions identified through the document custodian review process,
• Engage with title companies and county recorders offices as appropriate,
• Maintains accurate updates of actions taken to resolve delinquent loans,
• Meets team SLA's and ensures loan success.

20% - Communicating

• Escalates issues to leaders as appropriate to create action plans for loan resolution,
• Assist with production and other projects as needed.

Travel Required: None

• On-site Required | Charlotte, NC office

Please note the above percentage breakdowns are estimates and are based on overall team and market conditions.

What you'll need:

• Experience with Encompass is a plus
• Must be a team player with strong attention to detail and able to work independently.
• Strong business acumen and ability to interface with internal and external customers alike.
• Demonstrate behaviors which are aligned with the organization's desired culture and values.
• Basic understanding of mortgage documentation preferred
• Conventional, FHA and VA experience a plus
• Excellent interpersonal and communication skills
• Strong analytical and organizational skills with high attention to detail and accuracy
• Highly motivated with a passion for success and delivering remarkable service
• Proficiency in Microsoft Office

Education and Experience

• A minimum of 1 year of mortgage experience
• High School diploma or GED required

Professional Licenses or Certifications

• No license required