Post Issue Policy Change Specialist

Key Responsibilities:

• Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Processes intermediate to moderately complex non-financial transactions and basic financial transactions.
• Explains all decisions made on policy changes or issues and provides detailed supportive documentation.
• Responds to basic to complex inquiries, resolves simple to complex problems.
• Performs research and analytical work to provide accurate, timely, and suitable responses to inquiries.
• Follows through as necessary to finalize any changes resulting from completed transactions.
• Partners with other business units to ensure successful implementation of corporate initiatives.
• Other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

• New hires should live a commutable distance from a MetLife office
• High School Diploma.
• 2+ years of business-related experience

Preferred:

• Bachelor’s Degree
• 3+ years of insurance experience
• Strong knowledge of company operations, insurance products, lines of business, relevant regulations, and administrative systems.
• Basic project management skills.
• Strong written and verbal communication skills
• Strong customer service.