Post-Sale Customer Service Specialist

The Post-Sale Customer Service Specialist is responsible for ensuring the smooth operation, cleanliness, and performance of Robo Café machines after installation. The role focuses on post-sale operational support, service quality, and customer satisfaction across all assigned locations for 24/7 AROS Robo Cafés.

More at this link: https://www.asbis.com/roboshops

Key Responsibilities:

• On-site operations and maintenance activities.
• Monitor the functionality and performance of all Robo Café machines and promptly report any issues.
• Refill and manage consumables, including coffee, cups, sugar, and related items, ensuring uninterrupted service.
• Maintain cleanliness, hygiene, and proper presentation of Robo Café locations.
• Perform basic troubleshooting and coordinate with technical teams for repairs, upgrades, or preventive maintenance.
• Prepare and submit accurate operational, stock, and incident reports on time.
• Support special events, promotions, and marketing activities when required.

About you:

• Reliability and Work Ethic: The ability to work independently, be detail-oriented, and manage time effectively.
• Physical endurance: Work requires maintenance of up to 5 machines daily, bending, lifting weights (up to 20 kilograms and performing various physical tasks).
• Flexibility: Willingness to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Communication Skills: Strong verbal communication skills are necessary for effective teamwork and customer service.
• Adaptability: The ability to multitask in a fast-paced environment and handle high-volume periods while remaining composed.
• Attitude: A positive attitude, enthusiasm, and a team-player mindset are highly valued
• Holder of valid driver's license B
• Experience in the maintenance of food processing equipment or vending machines is welcome!

We offer:

• Opportunity to work for a financially strong, fast-growing multinational company
• Constant interaction with global teams of professionals
• Access to continuous professional development: training, certification programs, events, and team buildings
• Health insurance
• Competitive salary package and motivation scheme
• Life events’ gifts, corporate presents and awards, years of service bonuses

If you're ready to make a significant impact and lead a dynamic team, apply now and be part of our exciting journey!

We are proud of being one of the certified companies by Great Place to Work® , the global authority on workplace culture, as we believe that our true asset is people. ASBIS invests a lot to create a workplace where every employee has consistently positive experience, professional growth, and appropriate support to unlock their potential and build a future with the company.

Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS.

We are on a mission to bring technology to everyone and are looking for new colleagues. Are you the one? Apply now.

Before applying for the above position please review our GDPR Candidate Privacy Notice here: https://www.asbis.com/gdpr-candidate-privacy-policy.