Practice Manager - Adult HIV Program

About Us:

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

Job Description:

The Practice Manager oversees day-to-day clinic operations to ensure efficient, patient-centered workflows

across all service lines. This includes supervision and support of Medical Assistants (MAs), Patient Service

Representatives (PSRs), and other support staff; coordination of staffing schedules and coverage;

onboarding, training, and performance management; and development and maintenance of standardized

workflows, policies, and operating procedures to support high-quality clinical care.

development and sustainability initiatives, and participates in strategic planning, workflow redesign, and

operational growth efforts to advance the mission and long-term viability of the program.

applicable policies; supports audit readiness; and participates in quality improvement, safety, and

emergency preparedness initiatives. This role monitors and reports on key operational, quality, and

performance metrics, including patient access, no-show rates, and productivity measures.

patient flow and appointment availability. This role is responsible for monitoring and addressing no-show

rates, improving patient access, overseeing registration and intake processes, and responding to patient

grievances and customer service concerns in collaboration with clinical leadership.

The Practice Manager provides operational oversight of billing, coding, buy-and-bill, and invoicing workflows. This includes serving as a liaison with billing, finance, and revenue cycle teams; monitoring clinic productivity and financial performance; supporting accurate charge capture; and assisting with 340B-related workflows and reporting to support program sustainability. · The Practice Manager oversees inventory, supplies, and equipment to ensure uninterrupted clinic operations. Responsibilities include managing vendor relationships and contracts, coordinating facilities and building access issues, and addressing safety and infrastructure needs in collaboration with institutional partners.

Wayne Health is an EEO/AA/Veteran/Disability Employer