Practice Manager - University Foot & Ankle Institute

Description:

Practice Manager - University Foot & Ankle Institute

University Foot & Ankle is a top podiatry practice in Southern California, where we have consistently been ranked #1 by the LA Times 6 years in a row. Our practice helps our patients stay active and mobile by providing the best clinical care available across our network of locations in southern California. We are proud to be leaders in the field of podiatry and are looking to find a Practice Manager who can help us continue to grow.

As the Practice Manager, you are the front-line leader for office staff, doctors and patients. Candidates should have excellent leadership, administrative and operational skills and a confident and calm personality. She or he must demonstrate sound judgment, excellent communication skills, make timely decisions in relatively complex situations, and set priorities among multiple projects. The ability to lead a team, detail-orientation, and consistent and timely follow-through are essential to success in this role.

Duties/Responsibilities

The Practice Manager is responsible for all aspects of the assigned practice operation including:

• Manages all aspects of the assigned practice day-to-day operations under the general supervision and guidance of the VP of Operations.
• Direct management of the medical office team ensuring proper staffing by assessing, interviewing, hiring then properly managing, guiding, and coaching the best qualified clinic and administrative team members.
• Build and manage doctors and staff schedules and coordinate coverage when staff or doctors are absent.
• Establish regular communication with staff and doctors to provide updates and keep everyone engaged and working as a team.
• Mitigate conflicts and issues as they arise (with support from leadership)
• Travel to support, train, and onboard staff at other offices within Los Angeles area as needed.
• Building Strong Processes
• Train front office staff to consistently answer phones, properly perform patient registration/check in, verify patient information (demographics, employment, insurance), collect copayments and any missing or required paperwork.
• Ensure patient services are provided in an effective and efficient manner that supports the ability of doctors to focus on patient care.
• Take the lead on optimizing patient satisfaction and experience.
• Continuously refine processes across practice locations
• Growth and Physician Relations
• Partner with the doctors to plan and execute growth strategies (e.g. outreach to referral sources, assisting with local marketing)
• Establish regular processes to identify areas of improvement and implement changes.
• Administrative:
• Order medical and office supplies, submit invoices to accounts payable and keep inventory records.
• Manage staffing levels and review and approve staff timecards.
• Work with the revenue cycle team to ensure accurate and timely billing and collections and resolve issues when they arise.
• Work with the chief Compliance Officer to ensure practice meets state and federal regulations.
• Assist physicians in renewing licenses (medical, DEA, fluoroscopy, radiology, business, fictitious name permit) annually.

Requirements:

Education and Experience

• Minimum of five years of experience as an office manager in healthcare. Prior experience managing a physician practice is preferred.
• Demonstrated experience in health care in the following areas: patient scheduling, insurance verification, billing and collections, or patient financial services.
• High School Diploma or equivalent is required. Bachelor’s degree preferred.

Physical Requirements

• Lift, push, or pull up to 10 pounds
• Prolonged periods sitting at a desk and working on a computer
• Ability to hear and speak within normal ranges
• Ability to drive to various offices in the LA Metro area

Travel

• Some travel to other UFAI offices within LA Metro area, and occasional travel for training etc, may be required