Pre-Access Associate

***Pre Access Associate – Norwood campus *

Make a difference every day as an Pre Access Associate for TriHealth. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment

We offer career growth opportunities , and a comprehensive benefits package!

Apply today and grow your career with a team that truly values you.

Location: TriHealth Norwood, 4750 Wesley Ave, Norwood, OH, 45212. https://share.google/1kllHgs3fVHN0iL1l

Work Schedule:

• Full-Time (40 hours weekly)

• Day hours 930a-6p
  

  • No holidays, rotating Sat a.m. every 5 weeks (gets weekend differential pay)
    

  Incentives & Benefits:

Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

High School Diploma or GED
1 - 2 years Customer Service
Experience in fast paced, customer-focused environment;

Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 w.p.m
Medical terminology preferred

Job Overview:

Performs Hospital-based Scheduling and Pre-Registration in a call center setting. Provides excellent customer service to our internal and external customers. Schedules outpatient testing/procedures according to physician ordered tests in accordance with departmental protocols. Collects patient demographics and insurance information accurately and verifies eligibility of insurance coverage. Ensures patients are prepared for visits including providing prep instructions and parking/arrival directions. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Utilizes secure financial protocols to obtain pre-service collections.

Job Responsibilities:

Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections.
Follows scripting including consistently using AIDET+P, anticipates customer needs, problem-solving, and exhibits consistently positive interactions with internal/external customers and peers.
Meets departmental targets for accuracy and avoiding critical errors
Meets departmental targets for handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue assignments. Working Conditions:

Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Reading - Consistently
Sitting - Consistently
Standing - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity: Far - Occasionally
Visual Acuity: Near - Consistently
Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: